Office 2010 problem to create a protected email with ADRMS after recieved a protected email with ADRMS RRS feed

  • Question

  • Hi, Here in the company we work with ADRMS and outlook 2010. The problem with outlook is that when i received a protected e-mail with ADRMS and I want to create a new protected e-mail the botton to aply the security doesn't work. If I closed outlook or sometimes restart the PC the botton work again. I had installed SP1 for office but the problem persist in outlook.
    Wednesday, December 12, 2012 6:15 PM


  • That's very strange behavior, I have never seen this button behave erratically.

    There is an option in Office Setup to "repair" the installation. Have you tried that?

    Do you have any add-ins for Office installed? Maybe there's something installed that's causing the instability. I'm sorry I can't provide a more concrete answer.

    Enrique Saggese - Sr. Program Manager - Information Protection - Microsoft Corporation

    Friday, December 14, 2012 9:04 AM