IE9 Help RRS feed

  • Question

  • hi im trying to download IE9 and when i do it says it couldnt be finshed becasue ther is a more recent version on my computer but i have IE7, i know this cause youtube tells me thats its going to stop working soon unless i upgrade.so can i get a step by step process on how to fix it
    Monday, May 14, 2012 1:39 AM


All replies

  • Hi,

    Would you please let us know the Windows version? If you are using Windows XP, please note that Windows XP does not support IE9.

    To troubleshoot the installation issue, please refer to the following threads:

    Failed install of IE8 - setup cannot continue because a more recent version... 

    IE 9 install msg: "Setup can't continue because a more recent version of Internet Explorer is installed on your computer"

    Hope this helps.

    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Tuesday, May 22, 2012 10:07 AM
    Tuesday, May 15, 2012 8:25 AM
  • Hi I'm in a bit of a conundrum here that is sort of the same as dpremo1.

    First off, I have Windows Vista.

    Second, when I press ALT + H, I am told I have the most recent version of Internet Explorer (which is 9 for the time being).

    However, everytime I go to a site such as YouTube or Twitter, I am told that I am using an old version of IE. There are other sites I visit that don't tell me this directly, but I can tell by the way their site is displayed on my desktop vs my laptop that something is out of sync.

    So I don't know what to do.

    • Edited by MissMarquez Tuesday, November 27, 2012 11:28 AM
    Tuesday, November 27, 2012 11:20 AM
  • However, everytime I go to a site such as YouTube or Twitter, I am told that I am using an old version of IE.

    That could happen if your User-Agent string is showing IE7 or even worse, IE6, which many sites are actively discouraging use of, as you are seeing.

    First use the Compatibility View Settings tool to make sure that you do not have it set to be used on all sites:  Alt-T,b...

    Otherwise use this diagnostic site to figure out what is going on:



    Tuesday, November 27, 2012 9:29 PM