Reporting DB SQL query RRS feed

  • Question

  • Hi all,

    I've tried to google this for a while, but i'm unable to find any help on this topic.

    In short, i'm trying to achieve the same result as the response group usage report. but in much less detail. 

    Im trying to create a query against a spesific RG that displays:

    caller,callee, agent that picked up the phone, responsetime and sessionsEndtime. What i have achieved is everything besides the agent that picked up the phone. Do someone have any idea how to achieve this "simple" task?

    Best regards


    Wednesday, May 31, 2017 6:42 AM

All replies

  • Hi Nobettername,

    Welcome to post in our forum.

    Based on your description, I understand that you want to configure a report contains the information about “caller,callee, agent that picked up the phone, responsetime and sessionsEndtime”, is that right ?

    If this issue, according to my research, there is no method to customize it in SFB server side, you could see these information in SFB call list report, for details, please refer to

    If you want to achieve this goal, you could post this question in Lync SDK forum, there are experts will help you develop it.


    Alice Wang

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    • Proposed as answer by Alice-Wang Monday, June 5, 2017 9:36 AM
    Thursday, June 1, 2017 7:32 AM