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RemoteApp works for Windows 7 not Windows 8 or 10, but why? RRS feed

  • Question

  • I have a 2008 R2 server as a stand alone remote services server. It hosts applications on a website accessible inside our local network and published on the Internet. Windows 7 computers accessing the webpage remotely on the Internet can run the published apps. Windows 8 and 10 cannot, a pop up error comes up during the connection after the ignition of the app, after the "connecting to %servername% window opens. Windows 7 works, Win 8 and 10 do not work on a PUBLIC network BUT if I connect the Windows 8 computers to the WORK network (it is a domain computer) it can access the website and run the published app without error.

    Apps work on Windows 8/10 computers on the "Domain networks" zone but not on the "Guest or public networks zone". I need to fix that.

    Remote Desktop Connection works in the Public network zone regardless of Windows version. the remote connection problem is limited to RemoteApp connections via the web page.

    if the remote computer connects to the domain's Cisco VPN before going to the website, the app will function. No error.

    It looks to me the computers firewall or browser settings are blocking the app from running on win 8/10 in the PUBLIC connection zone, but the firewall allows something specific to run on the WORK connection zone. there must be a difference in the firewall setting for the PUBLIC zone or possibly the browser settings on the clients (Internet Explorer 11).

    please help me pinpoint that setting. THANKS in advance.


    • Edited by heetsink Wednesday, September 9, 2015 4:05 PM revised
    Wednesday, September 9, 2015 3:14 PM

Answers

  • Hi,

    Windows 8 and 10 cannot, a pop up error comes up during the connection after the ignition of the app, after the "connecting to %servername% window opens.

    What’s the exact error message when the Remoteapp connection fails?

    Please check terminal services logs on terminal servers to see whether any related events were logged, which can be found under:

    Event Viewer -> Applications and Services Logs\ Microsoft\ Windows\.

    In addition, on Windows Firewall of terminal servers, please ensure that Remote Desktop related apps are allowed for Domain, Private and Public.

    Best Regards,

    Amy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Edited by Amy Wang_ Monday, September 14, 2015 8:59 AM
    • Proposed as answer by Amy Wang_ Tuesday, September 22, 2015 3:19 AM
    • Marked as answer by Amy Wang_ Friday, September 25, 2015 5:30 AM
    Monday, September 14, 2015 8:45 AM