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Internet Explorer 11 updates cannot be installed on Server 2008 RRS feed

  • Question

  • Hello!

    Cannot install IE 11 updates on Server 2008 R2 with error :

    kb2841134 failed to be changed the installed status 0x80070002

    Thank you for any help.

    Friday, April 15, 2016 7:07 AM

Answers

  • In this log:

    01:26.031: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14CD1.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    01:52.109: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    01:52.109: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    01:52.109: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.

    How to resolve this error?


    9C59 errors can be difficult to resolve.
    Perhaps, start with checking that you have all the necessary pre-requisites?

    https://support.microsoft.com/en-us/kb/2847882


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Saturday, April 16, 2016 12:41 AM

All replies

  • 0x80070002 = file not found

    you may need to examine the IE setup log, it should be located at c:\windows\ie11_main.log


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Friday, April 15, 2016 8:54 AM
  • In this log:

    01:26.031: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14CD1.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    01:52.109: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    01:52.109: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    01:52.109: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.

    How to resolve this error?


    Friday, April 15, 2016 9:38 PM
  • In this log:

    01:26.031: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14CD1.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    01:52.109: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    01:52.109: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    01:52.109: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.

    How to resolve this error?


    9C59 errors can be difficult to resolve.
    Perhaps, start with checking that you have all the necessary pre-requisites?

    https://support.microsoft.com/en-us/kb/2847882


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Saturday, April 16, 2016 12:41 AM
  • 01:26.031: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14CD1.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    01:52.109: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]

    There's that SysNative thing again...   <eg>


    Robert Aldwinckle
    ---

    Saturday, April 16, 2016 5:46 PM
    Answerer