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Adobe PDF There was an error opening this document, windows information protection policy does not allow access RRS feed

  • Question

  • This started happening about 10 days ago on 2 windows 10 machines. On a Server 2008 domain. Other Windows 10 machines have no problem.
    Try to open a pdf file with Acrobat or Reader.  I can open a local PDF but not on a network server location.
    "There was an error opening this document, windows information protection policy does not allow access to this network resource"

    Some machines on network can open PDF files on the server but others cannot.

    I tried the following with no success
    From Acrobat Reader, select “Edit” > “Preferences“.
    Select “Security (Enhanced)” on the left pane.
    Uncheck the “Enable Protected Mode at startup” box.
    Select “Yes” to the prompt about being sure about making this change.
    Click “OK“.

    I removed the PC from domain and added it back again but it still did not fix.

    Tuesday, January 12, 2021 5:21 PM