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How to deploy software not using the SSP RRS feed

  • Question

  • Hello guys,

     

    My customer wants their Service Desk to deploy software through SCSM, but without user interaction (that is, not using the self-service portal)

    Is there any way to do this?

    I imagine there must be a way to create a change request template with a software deployment activity, but I can't find any way to do this!

     

    Thank you

    Wednesday, November 30, 2011 7:46 PM

Answers

  • I figured it out.

     

    Had to create a template for the Portal Software Deployment Activity in order to add it to a Change Management template. The only problem is that you have to insert the package ID in the activity.

    But it works nicely!

    Friday, December 2, 2011 8:04 PM

All replies

  • I figured it out.

     

    Had to create a template for the Portal Software Deployment Activity in order to add it to a Change Management template. The only problem is that you have to insert the package ID in the activity.

    But it works nicely!

    Friday, December 2, 2011 8:04 PM
  • Hi Allan,

    Can you give some more information on this. Im also trying to achive the same thing

    Friday, May 4, 2012 1:47 PM