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IE11 Failing on a couple of machine RRS feed

  • Question

  • We have IE11 package created and it worked on all  but a couple of systems.

     The IE11_main.log on the systems that are failing , anyone has suggestions on what we i can do to fix the issue for these couple of machines.

    Log:

    00:00.015: Started: 2016/03/02 (Y/M/D) 14:08:47.828 (local)
    00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.047: Command line: C:\Windows\Temp\IXP000.TMP\IE-REDIST.exe  /ieak-full:C:\Windows\Temp\IXP000.TMP\ /quiet /norestart
    00:00.062: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.359: INFO:    Previous version of Internet Explorer: 9.0.8112.16737
    00:00.375: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.375: INFO:    ...and 11.1.0.0...
    00:00.390: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.390: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.390: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.937: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKInitialize()
    00:00.937: INFO:    IEAKPRXY>>IEAK_DLL: Date:3/2/2016 (M/D/Y) Time:14:8:48
    00:01.312: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - download directory set to C:\Windows\Temp\IXP000.TMP
    00:01.344: INFO:    IEAKPRXY>>IEAK_DLL: SetLocalCif :C:\Windows\Temp\IXP000.TMP\IESetup.CIF:
    00:01.375: INFO:    IEAKPRXY>>IEAK_DLL: IEAKInitialize : Successfully Inited
    00:01.375: INFO:    IEAKPRXY>>[END] Call to IEAKInitialize()
    00:01.390: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKSetConfiguration()
    00:01.390: INFO:    IEAKPRXY>>IEAK_DLL: IEAKSetConfiguration: Successfully Set Configured
    00:01.406: INFO:    IEAKPRXY>>[END] Call to IEAKSetConfiguration(), return value: TRUE
    00:01.422: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:01.437: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:01.469: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:06.453: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:06.578: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE11D76.tmp\Spelling_en.msu.
    00:06.703: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:06.828: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE11D76.tmp\Hyphenation_en.msu.
    00:06.890: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:09.390: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    01:10.140: INFO:    The no reboot policy and supplemental files failed to download correctly. Default installation files will be used. Wait return value was 0x00000102 (258) [The wait operation timed out. ]
    01:10.203: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE11D76.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE11D76.tmp\HardwareBlockingList.xml"
    01:10.625: INFO:    Hardware support check succeeded. Installation will continue.
    01:10.625: INFO:    Windows 7 operating system detected.
    01:10.625: INFO:    Service pack major: 1
    01:10.640: INFO:    Service pack minor: 0
    01:10.640: INFO:    Service pack name:  Service Pack 1
    01:12.453: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    01:12.547: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    01:12.562: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.19135 >= 6.1.7601.17727 (True)
    01:12.656: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.19135 >= 6.1.7601.17617 (True)
    01:12.656: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.19135 >= 6.1.7601.17888 (True)
    01:12.672: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    01:12.719: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    01:13.250: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    01:13.484: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
    01:54.094: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
    01:55.422: INFO:    Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
    01:55.515: INFO:    Waiting for 1 prerequisite downloads.
    03:28.594: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
    03:28.594: ERROR:   Error downloading prerequisite file (KB2729094): 0x800c0005 (2148270085)
    03:29.156: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    03:29.172: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
    03:30.812: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE11D76.tmp
    03:30.984: INFO:    Unable to remove directory C:\Windows\TEMP\IE11D76.tmp, marking for deletion on reboot.
    03:31.000: INFO:    Released Internet Explorer Installer Mutex


    Sunday, May 8, 2016 8:51 AM

Answers

  • RE:

    01:54.094: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
    01:55.422: INFO:    Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
    01:55.515: INFO:    Waiting for 1 prerequisite downloads.
    03:28.594: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
    03:28.594: ERROR:   Error downloading prerequisite file (KB2729094): 0x800c0005 (2148270085)
    03:29.156: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    03:29.172: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.

    During iesetup, several pre-requisite checks are performed, this includes a check via WMI query for the presence of KB2729094.
    In your example, this check is suffering a WMI timeout (0x00040004), as a result, iesetup does not know if KB2729094 is present or absent, so iesetup attempts to download the KB2729094 package from the internet for installation. This download attempt is failing to succeed, so iesetup records an error (0x800C0005=cannot locate the file specified) and returns a setup error (0x00009C47=cannot download required updates)

    This all stems from the WMI timeout. As discussed in the thread I referenced earlier, this WMI timeout may occur when WMI is overloaded. Others in the thread have mentioned that using a script or similar technique to cause the WMI query to be executed immediately prior to launching iesetup can be beneficial (to precache the WMI query)

    e.g.: write a script which performs:

    wmic qfe where hotfixid="kb2729094"
    iesetup.exe

    [this all assumes that kb2729094 is *actually* installed] ;)


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Monday, May 16, 2016 9:21 PM

All replies

  • 01:54.094: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).


    similar issue here:
    https://social.technet.microsoft.com/Forums/en-US/0dfeeb85-9bec-4764-812a-3e23db1dc825/internet-explorer-11-installation-wmi-timeout-kb2729094?forum=ieitprocurrentver

    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Sunday, May 8, 2016 9:02 AM
  • Hi Kitaab,

    According to the error from IE main.log, we could see “ ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).”

    Please see if you can install it by downloading the package and installing it yourself: http://support.microsoft.com/kb/2729094/en-us

    Select the version appropriate to your computer (x86 for 32 bit or x64 for 64 bit), install it--if it installs correctly then try installing IE 11-- again download the installer from here: http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages

    Hope it will be helpful to you.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 10, 2016 11:41 AM
    Moderator
  • 03:28.594: ERROR:   Error downloading prerequisite file (KB2729094): 0x800c0005 (2148270085)

    This may be a useful clue too.  I wonder if the download is doing some diagnosis of its original symptom?  E.g. previously this code was interpreted as signalling some kind of connectivity issue while using an encrypted protocol.  So, is there a proxy involved?  Some other interferer present on the path? 

    Previous suggestions about this code  also included some regsvr32 commands.  I'm not sure if they are still applicable but it wouldn't hurt to try.  However, I'm pretty sure that initpki.dll is no longer registerable.



    Robert Aldwinckle
    ---

    Tuesday, May 10, 2016 8:08 PM
    Answerer
  • I see another error :

    00:21.279: ERROR:   No reboot policy cab file was not downloaded correctly. Default installation files will be used. Error: 0x800c0008 (2148270088) [(null)]

    This is not as interesting as the last one , but somehow i cant get to upgrade to IE11 

    Monday, May 16, 2016 12:15 PM
  • RE:

    01:54.094: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
    01:55.422: INFO:    Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
    01:55.515: INFO:    Waiting for 1 prerequisite downloads.
    03:28.594: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
    03:28.594: ERROR:   Error downloading prerequisite file (KB2729094): 0x800c0005 (2148270085)
    03:29.156: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    03:29.172: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.

    During iesetup, several pre-requisite checks are performed, this includes a check via WMI query for the presence of KB2729094.
    In your example, this check is suffering a WMI timeout (0x00040004), as a result, iesetup does not know if KB2729094 is present or absent, so iesetup attempts to download the KB2729094 package from the internet for installation. This download attempt is failing to succeed, so iesetup records an error (0x800C0005=cannot locate the file specified) and returns a setup error (0x00009C47=cannot download required updates)

    This all stems from the WMI timeout. As discussed in the thread I referenced earlier, this WMI timeout may occur when WMI is overloaded. Others in the thread have mentioned that using a script or similar technique to cause the WMI query to be executed immediately prior to launching iesetup can be beneficial (to precache the WMI query)

    e.g.: write a script which performs:

    wmic qfe where hotfixid="kb2729094"
    iesetup.exe

    [this all assumes that kb2729094 is *actually* installed] ;)


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Monday, May 16, 2016 9:21 PM