Blue Screen after using Nokia BH-600 bluetooth headset device with Skype RRS feed

  • General discussion

  • This is the problem below and let me know if anybody can help. Thanks!


    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.0.6001.
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1000008e
      BCP1: C0000005
      BCP2: A5A042AD
      BCP3: AA5E4B78
      BCP4: 00000000
      OS Version: 6_0_6001
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Users\Federico Umana\AppData\Local\Temp\WER-73570-0.sysdata.xml
      C:\Users\Federico Umana\AppData\Local\Temp\WER5198.tmp.version.txt

    Read our privacy statement:

    Saturday, August 2, 2008 6:28 PM

All replies

  • Hi


    What would help enormously is the information that was displayed on the blue screen.


    Without the 'exact' information from the blue screen, it's difficult to determine which hardware component/driver is the source of the stop error.


    Go the following link.

    Blue Screen Error (BSOD)


    There are 3 sections outlined in Red. This is the important information that is needed to help pinpoint where the error is coming from.


    *NOTE: The BSOD you see may be different from the one in the image, but all of the same information should be there.


    The most critical item is the lower section where the name of the driver/component is displayed.


    Information: If the blue screen disappears too fast to write down the information, change the following setting.


    Open Control Panel, on the Tasks menu, select the Classic View.


    Double click System, select the Advanced System Settings on the Tasks menu.


    In the Startup and Recovery section, click the Settings button.


    Finally, under System Failure, remove the check mark from Automatically Restart option.


    This will allow the blue screen to stay on the screen until you manually shut the system down.

    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
    By marking a post as Answered, you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Sunday, August 3, 2008 2:57 AM