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Fatal Stop Error, no Admin Account RRS feed

  • Question

  •  

    After having SteadyState installed for about a week, it suddenly has crashed the system and I cannot access it! When it did its 3:00 AM system update, it rebooted to a Stop error:

     

    STOP 0X0000007E (0XC0000005, 0XF74B4688, 0XB21ACC78, 0XB21AC974)

    wdf01000.sys addr: F74B4688 base at F7494000

    Datestamp 4549b23x

     

    When I restart it, it simply repeats the process all over and does the same in Safe Mode.

     

    Trying F8 and selecting Last Known Good Configuration, it tells me that the Administrator account has been disabled when I try to log in. Since Administrator is the ONLY account, I cannot access the system at all! Please advise.

     

    Thanks,

    Don

    Monday, February 4, 2008 6:40 PM

Answers

  • Hi Don,

     

    Thank you for the post.

     

    The issue can be probably caused by a incompatible driver update as it crashed on the driver file wdf01000.sys.

     

    This is a kernel mode crash issue. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    From my point of view, you can try to uninstall these updates in Recovery Console. However, to enter Recovery Console, you need to input the administrator account password. As your administrator account is disabled now, I am afraid Recovery Console cannot be entered.

     

    For more information about how to enter Recovery Console and restore the registry keys when the computer cannot start, you can refer to the following article:

     

    How to recover from a corrupted registry that prevents Windows XP from starting

    http://support.microsoft.com/kb/307545

     

    I hope your issue can be resolved soon.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

     

    Wednesday, February 6, 2008 8:18 AM
  •  

    FYI, if Safe Mode or Last Known Good Configuration mode cannot be entered, we may need to consider a System Repair. You can refer to the following article:

     

    How to perform an in-place upgrade (reinstallation) of Windows XP: (Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD)

    http://support.microsoft.com/kb/315341/en-us

     

    Regards,

    Wednesday, February 13, 2008 7:29 AM

All replies

  • Hi Don,

     

    Thank you for the post.

     

    The issue can be probably caused by a incompatible driver update as it crashed on the driver file wdf01000.sys.

     

    This is a kernel mode crash issue. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    From my point of view, you can try to uninstall these updates in Recovery Console. However, to enter Recovery Console, you need to input the administrator account password. As your administrator account is disabled now, I am afraid Recovery Console cannot be entered.

     

    For more information about how to enter Recovery Console and restore the registry keys when the computer cannot start, you can refer to the following article:

     

    How to recover from a corrupted registry that prevents Windows XP from starting

    http://support.microsoft.com/kb/307545

     

    I hope your issue can be resolved soon.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

     

    Wednesday, February 6, 2008 8:18 AM
  • Hey Don!
    Same thing happend to me... :-(
    The only differene is that I dont get any errors, system is looping, from HP Invent blue screen (very first thing that showes on my PC after turing on) and then goes to Advanced boot options screen, counts down and rebots, same thing happens if I choose any of the options.

    Any clues?

    Thanks! 
    Michael

    Sunday, February 10, 2008 9:48 PM
  •  

    FYI, if Safe Mode or Last Known Good Configuration mode cannot be entered, we may need to consider a System Repair. You can refer to the following article:

     

    How to perform an in-place upgrade (reinstallation) of Windows XP: (Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD)

    http://support.microsoft.com/kb/315341/en-us

     

    Regards,

    Wednesday, February 13, 2008 7:29 AM
  • Hey mine did the same thing.  Completely disabled the user login.  Can't get in via Safe Mode.  Any suggestions?  Only thing I can think of at this point is to get a new copy of windows on a new harddrive and start over.  But right now I'm so pissed at MS that I may just go to linux or apple and never look back.
    Monday, September 1, 2008 6:51 PM