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How create a role with a simple view (hide wunderbar and other Work item nodes) RRS feed

  • Question

  • My customer would like to implement a very simple view for their Service Desk personnel to only see the Wunderbar items relevant to them (Work Items / Change Items).  In addition, they would like to only see the child nodes under Work Items relevant to them (Activity Management / Incident Management).

    When creating a new role, I selected only the Queue/Views specific to the SDTech role.  However, I cannot seem to find a way to hide the following:

    Wunderbar:

    • Library
    • Reporting

    Work Items:

    • Change Management
    • Problem Management
    • Service Request Fulfillment

    I am using the "Incident Resolver" for the role type.


    Levi Stevens Technical Consultant - End User Computing - West Region Dell | Services

    Thursday, May 16, 2013 8:10 PM

All replies

  • I don't believe you can hide that stuff.  For example, even you hide all of the Change Management views, the user will still see the parent Change Management view.  They just wont be able to expand it to see sub-views.  

    - Get on the floor, do that dinosaur

    Friday, May 24, 2013 2:47 AM