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Screen saver breaking feature update to 1809 RRS feed

  • Question

  • Hey all,

    Tried Googling around for this one and got nowhere.  I'm troubleshooting a machine that is failing to feature update from 1607 to 1809.  It looks like it's getting hung up trying to copy the Bubbles screen saver file into place.  Here are the last few lines from the setuperr.log:

    2019-09-04 06:16:05, Error                 SP     SPWIMCallback: Error in apply of C:\$WINDOWS.~BT\NewOS\Windows\WinSxS\amd64_microsoft-windows-bubbles_31bf3856ad364e35_10.0.17763.1_none_5f443021221b0d79\Bubbles.scr. GLE [5]
    2019-09-04 06:16:13, Error                 SP     CApplyWIM: Failure while applying image 5 for C:\_SMSTaskSequence\Packages\P010023E\Sources\Install.wim. Error 0x80070005[gle=0x00000005]
    2019-09-04 06:16:14, Error                 SP     Operation failed: Apply WIM file PathForNewOSFile, index 5 to C:\$WINDOWS.~BT\NewOS. Error: 0x80070005[gle=0x000000b7]
    

    Anybody have suggestions for getting past this?


    Wednesday, September 18, 2019 3:50 PM

Answers

  • Make sure there is enough space to get updated.

    Disable AV or internet security thing before the up gradation.

    Disable All Background Software

    Disable Peripherals and External USB Devices

    Update Graphic card driver.

    Press Windows key + X, click Command Prompt (Admin) then type each command then hit Enter on your keyboard.

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Another command you should run is the cleanup driver. Press Windows key + X, click Command Prompt (Admin) then type the following command and hit Enter on your keyboard. Restart your computer when complete. This should help with the notorious failed or non-responsive installation during the driver migration.

    rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP


    • Edited by S.SenguptaMVP Thursday, September 19, 2019 3:28 AM
    • Marked as answer by Euphoric85 Friday, September 27, 2019 3:18 PM
    Thursday, September 19, 2019 3:22 AM

All replies

  • Make sure there is enough space to get updated.

    Disable AV or internet security thing before the up gradation.

    Disable All Background Software

    Disable Peripherals and External USB Devices

    Update Graphic card driver.

    Press Windows key + X, click Command Prompt (Admin) then type each command then hit Enter on your keyboard.

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Another command you should run is the cleanup driver. Press Windows key + X, click Command Prompt (Admin) then type the following command and hit Enter on your keyboard. Restart your computer when complete. This should help with the notorious failed or non-responsive installation during the driver migration.

    rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP


    • Edited by S.SenguptaMVP Thursday, September 19, 2019 3:28 AM
    • Marked as answer by Euphoric85 Friday, September 27, 2019 3:18 PM
    Thursday, September 19, 2019 3:22 AM
  • Hi,

    Based on your situation,

    You can try the following steps:

    Step 1: Reset or Allow permissions,

    1. Open Run by pressing Windows + R keys together.
    2. Type: as C:\Users\USERNAME\AppData, Click OK

    Note: Replace C: with the letter of the drive where Windows is installed. Also replace USERNAME with the username of the account you’re logged in.

    1. Right-click on the Local folder, Click Properties
    2. Go to the Security tab, Click “Edit -> Add”
    3. Type “Everyone”, Click “Check names -> Ok -> Full control”
    4. Click OK to save the changes
    5. Restart your computer

    Step 2: Reset Windows update components,

    How do I reset Windows Update components

    https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources#how-do-i-reset-windows-update-components

    Step 3: Perform Clean Boot,

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-sg/help/929135/how-to-perform-a-clean-boot-in-windows

    If the above steps not work for you,

    I suggest you update to 1709 first, after successfully upgrade to 1709, then upgrade to 1809.

    Best regards.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 19, 2019 7:46 AM
  • Hi, 

    Just checking to see if the information provided is helpful. 

    If you need any further assistance, feel free to let us know. 

    Best regards. 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 24, 2019 8:12 AM
  • Hi,

    Was your issue resolved? 

    Please feel free to let us know if you need further assistance.

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 27, 2019 9:09 AM
  • Apologies for not following up on this, using S.Sengupta's dism suggestions worked.  I was already clearing out SoftwareDistribution which wasn't working unfortunately.  Thanks all for your help!
    Friday, September 27, 2019 3:18 PM
  • Running the DISM commands fixed my issue.  Thanks!
    Friday, September 27, 2019 3:18 PM