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BSOD - win32k.sys ( win32k+e2a45 ) RRS feed

  • Question

  • Hi,

    i have a user that is experience regular BSOD. i have runt he dump analysis and it states 

    win32k.sys ( win32k+e2a45 ) being the cause. does anyone know any solutions for this?

    The mini dump can be found here

    http://we.tl/K7QpmTpKb6

    Thanks in advance for any help



    Monday, December 8, 2014 1:17 PM

Answers

  • PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff900ffaa1444, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff96000132a45, If non-zero, the instruction address which referenced the bad memory
     address.
    Arg4: 0000000000000002, (reserved)

    Debugging Details:
    ------------------


    Could not read faulting driver name

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000370a100
     fffff900ffaa1444

    FAULTING_IP:
    win32k!NtUserGetProp+3d
    fffff960`00132a45 8b5104          mov     edx,dword ptr [rcx+4]

    MM_INTERNAL_CODE:  2

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x50

    PROCESS_NAME:  YahooMessenger

    CURRENT_IRQL:  0

    The crash dump does not directly flag a driver, but as you can see it references yahoo messenger. That reference in and of itself, is not enough to make a judgment as to the cause of the crash.

    That being said, I took a look at your loaded models list and found what looks like a partial and outdated installation of McAfee.

    Please uninstall it, using the removal/cleanup tool linked below, and install Microsoft Security Essentials.

    How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

    http://service.mcafee.com/FAQDocument.aspx?id=TS101331

    Download the MCPR tool from.

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    Microsoft Security Essentials.

    http://windows.microsoft.com/en-us/windows/security-essentials-download

    When you are done taking the steps above,

    Run driver verifier (DV) per the instructions in the link below.

    Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

    Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143
    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983


    Monday, December 8, 2014 6:42 PM