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Windows 8.1 Biometric Device Compability Problem RRS feed

  • Question

  • Hello,

    i have U.are.U 4500 Reader from Digital Persona (http://www.digitalpersona.com/Fingerprint-Biometrics/Fingerprint-Readers/U-are-U-4500-Reader/)

    according to this: http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductDetailsViewer?Type=Hardware&Name=DigitalPersona+U.are.U+4500+Fingerprint+Reader+Biometric&ModelOrVersion=&Vendor=DigitalPersona&Locale=&LastSearchTerm=&BreadcrumbPath=&TempOsid=Windows+8.1

    It is compatible with Windows 8.1 Pro

    BUT!

    1) when you just instert it in USB - driver isnt found

    2) even when i use older driver and device looks like well installed - Windows Biometric Framework isnt visible anywhere

    3) I've tried solutions with manualy enabling by using gpedit.msc but with no difference

    Help me get this working please.

    nc

    Thursday, January 30, 2014 12:50 PM

Answers

  • Hi,

    According to the  Windows 8 Compatibility Center web page for the DigitalPersona U.are.U 4500 Fingerprint Reader Biometric ,the device is supported on Windows 8.1.

    Since it is a hardware ,we still need to install the correct driver manually.

    I suggest you contact digitalpersona support to ask for the 4500 Fingerprint Reader driver for Windows 8.1.

    http://www.digitalpersona.com/support/

    Regards,


    Kelvin hsu
    TechNet Community Support

    Friday, January 31, 2014 6:14 AM

All replies

  • Hi,

    According to the  Windows 8 Compatibility Center web page for the DigitalPersona U.are.U 4500 Fingerprint Reader Biometric ,the device is supported on Windows 8.1.

    Since it is a hardware ,we still need to install the correct driver manually.

    I suggest you contact digitalpersona support to ask for the 4500 Fingerprint Reader driver for Windows 8.1.

    http://www.digitalpersona.com/support/

    Regards,


    Kelvin hsu
    TechNet Community Support

    Friday, January 31, 2014 6:14 AM
  • Did you get this working eventually?? - I have the exact same problem - U.are.U 4500 fingerprint scanner and Windows 8.1 Enterprise Edition.
    Wednesday, June 18, 2014 10:55 AM
  • Wednesday, June 18, 2014 9:03 PM
  • The download link to the DigitalPersona Peronsal application is no longer working. Could you share it somewhere please?
    Friday, August 7, 2015 6:09 PM