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  • Question

  • I have the software on my laptop,but no dvd writer. I got a new dvd but still don't work (code 39)
    Wednesday, April 1, 2009 6:31 PM

Answers

  • Hi,

     

    Thank you for posting.

     

    Based on my research, I would like to suggest the following:

     

    1.    Please remove and reinstall the DVD writer in Device Manager and see if it works.

     

    2.    Regarding the issue, please also refer to the following Knowledge Base and try the solution:

     

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista:

    http://support.microsoft.com/kb/929461

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Friday, April 3, 2009 2:32 AM
    Moderator

All replies

  • I have the software on my laptop,but no dvd writer. I got a new dvd but still don't work (code 39)

    Wednesday, April 1, 2009 6:37 PM
  • Hi,

     

    Thank you for posting.

     

    Based on my research, I would like to suggest the following:

     

    1.    Please remove and reinstall the DVD writer in Device Manager and see if it works.

     

    2.    Regarding the issue, please also refer to the following Knowledge Base and try the solution:

     

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista:

    http://support.microsoft.com/kb/929461

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Friday, April 3, 2009 2:32 AM
    Moderator