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Can not delete files! RRS feed

  • Question

  • I have several word files that i have tried deleting, but every time i do i get the error message saying the document is in use and to close the file then try again.  However the file is not in use and i have double checked this.  I have run scans to check for viruses and there are none.  I have restarted my computer and that has not helped. 

    Interestly i have had trouble trying to save these same files as every time i do it says the files are in Read only mode.  Yet again i have checked and they are not in read only mode which stops me from over writing them when i save.  

    Any help from someone would be great as i have run out of ideas.  

    Sunday, August 19, 2012 9:27 PM

Answers

  • Hi,


    First, please check the file’s properties and ensure Read-only attributes has not been selected.


    Second, please try to boot into Safe Mode and test if we can delete the files under this environment.


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Kim Zhou Wednesday, September 5, 2012 7:06 AM
    Tuesday, August 21, 2012 4:19 AM

All replies

  • I suggest using the below program. its called unlocker. should do the trick

    http://www.emptyloop.com/unlocker/

    Monday, August 20, 2012 12:33 PM
  • Hi,


    First, please check the file’s properties and ensure Read-only attributes has not been selected.


    Second, please try to boot into Safe Mode and test if we can delete the files under this environment.


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Kim Zhou Wednesday, September 5, 2012 7:06 AM
    Tuesday, August 21, 2012 4:19 AM