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Had to reset Mac Book Pro to original factory setting and did not keep .olm export of outlook - can I recover the data from Time Capsule Backup files? RRS feed

  • Question

  • Hi - I had an unresolvable issue with my Mac Book Pro due to public wifi connection issues (Retina 13-inch, Early 2015 on macOS Catalina 10.15.1) and they had to do a factory reset and re-install at the Genius Bar.  As I had everything on time capsule at home, I thought I would be ok, but I am unable to access my offline outlook files - the one I have saved under many files in "on this computer" (I am using outlook 2019 version 16.31).

    I have searched the backup files of the time capsule drive but cannot work out where the relevant files are saved.  Is there any way to recover these...and import them into the new version of outlook I have re-installed (I have all the online IMAP emails and accounts - but of course not the offline ones).

    Of course - I can back up back to the previous back up on my time machine (via my time capsule), but that would reintroduce the issue I was having with my wifi connection and software.  Is there anyway to recover the outlook files from the time capsule backup files without going back to the old version, exporting the .olm file and then back again to the new version?

    (I have tried looking for the  "User\Library\Group Container\UB******9.Office\Outlook\Main Profile" files but they are no where to be seen - are they just related to 2016 version of outlook...?  and even then I think the indexing and database of the back up files might be too complicated?)

    Regards - Matt

    Friday, November 15, 2019 11:40 PM

All replies

  • Hi Matt

    Welcome to our forum, here we mainly focus on general issues about Outlook desktop client. So could you please tell me the type of your email account on Outlook for Mac? Exchange, IMAP or POP?

    If you are using an Exchange or IAMP account, then your data is synced with your server, so once you configure your account on your Outlook for Mac, your messages will be synced from server to your Outlook client.

    However, if you are using a POP account, or your have backed up your messages from server to Time Machine and them were not in your mailbox anymore and you'd like to recover your data from Time Capsule now. I'm afraid it is better to contact the support of Time Capsule for more informations.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, November 18, 2019 8:09 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Tuesday, November 19, 2019 7:45 AM