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BSOD with ntkrnlpa.exe RRS feed

  • Question

  • Hi guys,

    I've had a BSOD caused by ntkrnlpa.exe and I would like to know if you can find out what exactly (probably some driver?) caused the crash? I can attach files later if this is possible.

    Thanks, Hakosuka

    Tuesday, September 11, 2012 2:09 PM

Answers

  • Hi,

    Here are some suggestions you can try:

    1. Please boot into Clean Boot Mode and Safe Mode test the issue again.

    2. Update your Chipset driver to the latest and see how it works.

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the disabled hardware drivers. You may narrow down the causes in Device Clean Boot.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    In addition, it is recommended to connect the Beckhoff for assistance. Beckhoff should be the best resource for this. Thank you for your understanding.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, September 27, 2012 8:06 AM
    Friday, September 14, 2012 7:33 AM

All replies

  • Upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here, so we can analyze it and suggest you a solution to this problem.

    Bye.


    Luigi Bruno

    Tuesday, September 11, 2012 9:11 PM
  • Hi,

    Before we could get your Minidump files, you can try the following:

    1. Test the issue in Clean Boot 

    2. Update BIOS, chipset and all the drivers.


    Tracy Cai

    TechNet Community Support

    Wednesday, September 12, 2012 5:52 AM
  • http://sdrv.ms/RGtwsr

    Here is the dump file.

    Drivers were updated at the time the BSOD happened. I can try to update the bios and chipset too. Thanks

    Wednesday, September 12, 2012 7:35 AM
  • Hi,

    The dump file reports that the BSOD is probably caused by TcRTime.sys.

    Tcrtime.sys with description TwinCAT Realtime Server is a driver file from company BECKHOFF Automation belonging to product BECKHOFF TwinCAT.

    If you have the above software installed, stop using it and check if BSOD will happen.


    Tracy Cai

    TechNet Community Support

    Thursday, September 13, 2012 6:50 AM
  • Hello Tracy,

    thank you very much!

    The problem is, that this computer uses TwinCAT software and it is a must. We cannot stop using TwinCAT. Is it possible, to find out what exactly in this driver was the problem, so Beckhoff can fix it? Are you using a program that can be found on the web?

    Thanks, Hakosuka

    Thursday, September 13, 2012 8:50 AM
  • Hi,

    Here are some suggestions you can try:

    1. Please boot into Clean Boot Mode and Safe Mode test the issue again.

    2. Update your Chipset driver to the latest and see how it works.

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the disabled hardware drivers. You may narrow down the causes in Device Clean Boot.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    In addition, it is recommended to connect the Beckhoff for assistance. Beckhoff should be the best resource for this. Thank you for your understanding.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, September 27, 2012 8:06 AM
    Friday, September 14, 2012 7:33 AM
  • Hakosuka, Did you ever find a solution? I am having the exact same problem with TwinCat under Win 7.
    Wednesday, July 24, 2013 2:10 AM
  • I have this same problem with TwinCat under Windows 2000.

    TcRTime.sys.  driver causes a BSOD.

    "Mini011314-01.dmp    1/13/2014 4:28:35 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0xffffb1df    0x00000002    0x00000000    0x1002a620    TcRTime.sys    TcRTime.sys+17a22                    32-bit    ntoskrnl.exe+67d67"                  

    Wednesday, January 15, 2014 9:25 PM