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Can't grant remote control to external user RRS feed

  • Question

  • I am using Lync Server 2013 and Skype for business clients.

    I can grant remote control from a user to another in-company user during a call. But I can't grant remote control to an external user (federated or using web browser plugin). The button remains disabled.

    I have tried to enable it by:

    1) Control Panel > Federation and External Access > Access Edge Configuration > Editar > Enable remote user access

    2) Powershell > Set-CsAccessEdgeConfiguration -AllowOutsideUsers $True

    Monday, August 28, 2017 1:14 PM

Answers

  • Deleted
    • Proposed as answer by Alice-Wang Tuesday, August 29, 2017 6:14 AM
    • Marked as answer by brgsousa Tuesday, August 29, 2017 12:31 PM
    Tuesday, August 29, 2017 3:15 AM

All replies

  • Deleted
    • Proposed as answer by Alice-Wang Tuesday, August 29, 2017 6:14 AM
    • Marked as answer by brgsousa Tuesday, August 29, 2017 12:31 PM
    Tuesday, August 29, 2017 3:15 AM
  • Hi brgsousa,

    Agree with Shankar.Paulraj.

    As a supplement, please make sure your CMS has the latest update.

    You could run the command below to check the status of CMS

    Get-CsManagementStoreReplicationStatus


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 29, 2017 6:19 AM
  • Thank you!
    Tuesday, August 29, 2017 12:31 PM
  • Thank you!
    Tuesday, August 29, 2017 12:31 PM
  • You are welcome, I am glad that our forum could help you, if you have any other issue about Skype for business, welcome to post in our forum.

    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 30, 2017 7:18 AM