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BSOD dmp file analysis RRS feed

  • Question

  • I got this new laptop on 6/30. I've been having problems from day 1 with the display, with BSOD problems happening every 24-48 hours. I don't think I've gotten the same BSOD more than twice. I updated the Nvidia GeForce GTX 1050 Ti driver and it just made things worse, but finally started producing dump files. I rolled back the Nvidia driver yesterday and it's back to random BSOD issues, but no longer giving me a flickering screen with diagonal lines. Any help would be appreciated.

    https://1drv.ms/f/s!ArTbdcbcULMBj0RiGp-fI2ikgIK3

    Saturday, July 22, 2017 4:48 PM

All replies

  • Only thing I found in the dmp files in 071417-5062-01.dmp Probably caused by : storport.sys and the iaStorA.sys Intel RST (Rapid Storage Technology) driver on the raw stack.

    So look for updates to the Intel chipset \ storage drivers see if that helps.

    Saturday, July 22, 2017 5:16 PM
  • Thanks. I immediately went through and updated all drivers as soon as the problems started and got nothing, but there were two of the Intel drivers (Thermal Subsystem and Host Controller) in the System devices section that had updates ready today. Hopefully this solves the problem.
    Saturday, July 22, 2017 6:55 PM
  • No BSOD this time, but now I've got a screen that flickers then freezes and on restart I got a message that said "Failed to listen ports: 50128, 50129, 50130."
    Saturday, July 22, 2017 8:05 PM
  • If anything is overclocked stop that go to failsafe or default.

    Those ports are odds, listening on what is the dynamic port range. So might be software installed or possibly malware. Do a malware scan to be sure.

    Can only really suggest that you go back to the company you got the laptop off as the screen issues sound odd and might be due to faulty hardware. Worth getting there input on this.

    Saturday, July 22, 2017 8:23 PM
  • The failure to listen only happened once. I'm making several adjustments now that require restart and none have shown any problems.

    Nothing overclocked that I'm aware of. Doing a series of things that supposedly help with a freezing screen on an SSD. I'll run the malware scan next and then go ahead and figure out who between Lenovo and Costco can help.
    Saturday, July 22, 2017 9:29 PM
  • 1)  On the computer manufacturer's website enter the computer's serial or product number and operating system to view the available drivers.

    2) Look for Intel rapid storage technology and download this application/driver

    3) In case the driver is unavailable use:  https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST-

    4) Run memtest86+ version 5.01 for at least 8 passes. 
    This may take many hours so plan to run it overnight (possibly 16 hours or more).
    http://www.memtest.org/
    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
    When Memtest86+ has completed 8 or more passes make an image of the results to post into the thread.
    https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html



    Sunday, July 23, 2017 5:11 AM
  • Could you take a look at the newest dump file. It should be at the same URL above. I went 4.5 days without a BSOD, but finally had another one with the code "Unexpected Kernel Mode Trap." The screen flickers/goes black every 2-3 days, so I'm taking it in to see if the LCD or something else is faulty.

    Make that 2 today. Second one didn't involve a dmp file. Really getting frustrated with this POS.

    Tuesday, July 25, 2017 11:58 AM
  • Could not see anything beyond Windows processes in the latest dmp file :( be interesting if anyone can see anything different.
    Tuesday, July 25, 2017 5:06 PM
  • Just had a 3rd BSOD today, Kernel Security Check Failure. Also now up to 5 black screens. I think I bought a lemon.
    Tuesday, July 25, 2017 5:08 PM
  • I checked the dump file . Have you installed the following update?

    https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716

    The other user had a similar problem and this update probably resolved it.

    Tuesday, July 25, 2017 5:25 PM
  • Interesting. My laptop says everything is up to date, but that update isn't on the list. I'll try it and see what happens.

    Edit: Nevermind, that update is no longer in the catalog on Microsoft's site.

    Tuesday, July 25, 2017 7:22 PM
  • If you open Start > Settings > System > About (bottom on left), then the bottom right, what does it say for the OS build number?
    Tuesday, July 25, 2017 9:25 PM
  • Please

    1) post a new link or update to the bsod minidump share link.

    2) open each msinfo32 and dxdiag and post a share link for each (they each may need several minutes to load before saving)

    3) post a camera photo image of the report of the Memtest86+ for 8 or more passes


    Tuesday, July 25, 2017 10:08 PM
  • "Interesting. My laptop says everything is up to date, but that update isn't on the list. I'll try it and see what happens.

    Edit: Nevermind, that update is no longer in the catalog on Microsoft's site."

    Probably this update has been included the rollup update.

    Wednesday, July 26, 2017 6:24 AM
  • Not sure why, but I can't log back in with that other account.

    I ended up on the phone with Costco yesterday for over 2 hours. It looks like there was a corrupted file somewhere and we ended up doing a factory reset. Hopefully that solved the issue.

    Wednesday, July 26, 2017 10:45 AM
  • And 14 hours later, Driver Corrupted Expool. I went to Device Manager but nothing is showing up as actually being corrupted, so now it's time for multiple scans to see what the issue is.
    Thursday, July 27, 2017 12:43 AM
  • It is preferred that you run Memtest86+ with 16GB RAM at one time for 8 passes.

    It is estimated that this may take 16 to 32 hours for 8 passes.

    If you cannot be without the computer for this duration of time you can remove 1 RAM stick and test each RAM in the same DIMM.  While this will test each RAM and one DIMM it won't test for synchronous RAM.  So if you can check both RAM at one time for the full 8 passes that will enable us to rule in /rule out RAM/DIMM problems.

    If you see one error that is a fail.

    And if there is one error then you will remove one RAM and test each RAM in the same DIMM.

    Please make sure that you make at least 8 passes as that is the minimum number to avoid false negatives.

    Please use a camera or smart phone camera to take a picture of the Memtest86+ results and post the image into the thread using a one drive or drop box share link.

    http://www.memtest.org/

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    When Memtest86+ has completed 8 or more passes make an image of the results to post into the thread.
    https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html


    Thursday, July 27, 2017 3:15 AM
  • I'm not doing all of that. It's a freaking laptop, it should work out of the box with few, if any, problems.

    Another BSOD today and a black screen on top of it. Everyone with Lenovo can die in a fire.

    Friday, July 28, 2017 5:23 PM
  • See if you can return it.

    If not post the mini dump files as they occur and we can debug them.

    BSOD can be produced by misbehaving drivers related to hardware or software or faulty hardware.

    Sometimes it takes one or two mini dumps to find the problem other times it takes many mini dumps, hardware testing, stress testing, or using tools to stimulate drivers to find misbehaving drivers.  And sometimes there is no clear result and swapping hardware confirms the faulty hardware.

    Friday, July 28, 2017 6:07 PM
  • Costco has a 90 day no question return, so it's going back. Neither problem today produced a minidump file.
    Friday, July 28, 2017 6:09 PM
  • Great.  There are very few places if any left for 90 day return on electronics besides super clubs.  If it were best buy it would have been 14 days.  So that is one of the most valuable parts of the membership.  They also have free concierge service.
    Friday, July 28, 2017 6:15 PM
  • Even better, if you use the Costco credit card they expand the manufacturer warranty out to 4 years.
    Friday, July 28, 2017 6:16 PM
  • WOW didn't know that one.  They give you just one more year than the posted warranty or they give you double or more?
    Friday, July 28, 2017 6:19 PM
  • The Concierge takes it from 1 year to 2 years. Using the Costco credit card adds 2 more years on it to take it to a total of 4. That's for all computers, tablets, etc other than Apple (I think).
    Friday, July 28, 2017 6:20 PM
  • That is fantastic.

    Joe Greene signed one of my footballs!!!!!


    Friday, July 28, 2017 6:29 PM
  • Just had another blue screen. Seems to have started today after updating the Nvidia driver. Black screen and this blue screen were after rolling it back. Got the 7/26 dmp file and this last one uploaded, so here's the link.

    https://1drv.ms/f/s!ArTbdcbcULMBj0RiGp-fI2ikgIK3

    Friday, July 28, 2017 6:57 PM
  • There were 7 mini dump files in the latest share file.

    The most recent 4 were dubugged today.

    There was 1 misbehaving driver identified:

    mfehidk.sys
    McAfee Host Intrusion Detection Link Driver
    http://home.mcafee.com/root/support.aspx

    1) Uninstall all Mcafee products using control panel

    2) Use the Mcafee uninstall tools to uninstall the residual software:  https://service.mcafee.com/webcenter/portal/cp/home/articleview;jsessionid=GGaKocaRk8MoqSN37J6rKvfYXHnZXnCy1ucaQP-7shdt28r2bB9R!-31457252!-1411127238?articleId=TS101331&_afrLoop=672747976661804#!%40%40%3F_afrLoop%3D672747976661804%26articleId%3DTS101331%26centerWidth%3D100%2525%26leftWidth%3D0%2525%26rightWidth%3D0%2525%26showFooter%3Dfalse%26showHeader%3Dfalse%26_adf.ctrl-state%3Dcxb7f438i_4

    3) turn on windows defender



    Friday, July 28, 2017 7:18 PM
  • Interesting. McAfee was the problem all along? Both times I started having problems was when I updated the Nvidia driver. I'll give this thing another shot and see what happens.
    Friday, July 28, 2017 7:21 PM
  • Two more BSOD today. New file uploaded to the minidump folder.

    https://1drv.ms/f/s!ArTbdcbcULMBj0RiGp-fI2ikgIK3

    Saturday, July 29, 2017 3:12 PM
  • All 8 mini dump files were debugged.

    The only one so far with a definitive misbehaving driver is from 7/26 and that was the Mcafee driver.

    At this time there are 3 choices:

    1) return the computer and get a new one

    2) continue with the troubleshooting and perform tests that would enable you to find the causes of the bsod

    3) do no testing and just debug the bsod as they appear.

    If you do #1 that is a Costco issue.  If you do # 3 then you may want to download and install 2 software programs that will do some simple analysis of the bsod:  Bluescreenview and Whocrashed.  If you do # 2 then at this time you will test the RAM/Dimm with Memtest86+ and if that passes use windows driver verifier to find misbehaving drivers.

    The memtest86+ requires a flash drive.  It can perform the tests while you are sleeping or away.  The more RAM the longer the test time.  If it is dual channel ram it's best to test both RAM at the same time.  But if there is a lot of RAM one stick can be tested at a time.  So you can typically test 8 GB of RAM in 1 DIMM for 1 - 2 hours per GB.  Almost always a computer with 8 GB RAM that is started in the evening has made substantially more than 8 passes by the next evening.  And if you test 16 GB at one time then you know that when the testing has completed 8 or more passes that you have ruled in or ruled out RAM problems.  Doing the testing and stopping it at 7 passes is not accomplishing anything because it is inadequate testing.  So the testing must be done for at least 8 passes to make it a valid test.

    If you use windows driver verifier you must know how to navigate in the windows recovery or windows advanced troubleshooting menu.  Windows driver verifier will repetitively produce bsod until it is turned off or until all misbehaving drivers are fixed.

    If you choose to debug as they appear you can see that for this computer so far 1 out of 8 has led to a definitive misbehaving driver.   If it continues in that manner that yields a 13% likelihood of finding a misbehaving driver in the next 8 bsod.

    The more you use the computer the more you will generate important files that you will want saved.  So find a way now to back up the files either into another drive or the cloud.  And make an image of the drive using Macrium.  This way you have 2 levels of backup.

    Run memtest86+ version 5.01 for at least 8 runs.  This may take hours so plan to run it overnight.
    http://www.memtest.org/
    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
    https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983



    Saturday, July 29, 2017 8:40 PM
  • 1) return the computer and get a new one


    + vote my thought on this.

    Saturday, July 29, 2017 10:46 PM
  • I ran McAfee's MCPR program yesterday to remove all ESD files of their software that were located anywhere other than their own folder and everything has run perfectly for about 18 hours now. It may really have been just getting every tiny bit of McAfee off the laptop. If things go downhill again I'll return this and get a new laptop, but this stability has me cautiously optimistic.
    Sunday, July 30, 2017 5:22 PM
  • Should have kept my mouth shut. Just had a freeze. New laptop ordered and this one goes back to Costco soon.
    Sunday, July 30, 2017 8:09 PM
  • Okay, the Lenovo is gone and now I've got a Dell. I'm working with them on an issue with the upgrade to Windows Creators causing my video card to disappear, but also had a blue screen this morning (day 4 of having the laptop).

    It was a DXGKRNL issue and the dump file is here:

    https://1drv.ms/f/s!ArTbdcbcULMBj0RiGp-fI2ikgIK3

    Saturday, August 5, 2017 4:14 PM
  • What graphics card is in the Dell? Seeing nvlddmkm so NVidia on the stack so that still appears to the playing its part in the bsod.

    Any common factors to this bluescreen and the previous ones? i.e. playing the same game or watching the same video format or something?


    • Edited by -Mr Happy- Saturday, August 5, 2017 4:56 PM
    Saturday, August 5, 2017 4:56 PM
  • This bluescreen is different, and seems to have repaired itself and rebooted like it should, so I'm not worried.

    The card is a 960M and was there when I bought it. The laptop came with the 1511 (or similar) build of Windows 10. I updated to creators and it disappeared. It's not even in the hidden files of the device manager.

    Saturday, August 5, 2017 5:00 PM
  • 1) Open the Dell website

    2) Enter serial or product number and operating sytem

    3) view available drivers

    4) identify Nvidia graphic driver

    5) uninstall the graphic driver on the new computer

    6) download and install the new driver from the Dell website

    https://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

    Sunday, August 6, 2017 3:04 AM
  • Unlike Lenovo, whose website and customer service was garbage, Dell was great on this. Not only did I get the updated Nvidia driver, they actually had the right BIOS and chipset updates that nobody at Lenovo would even talk to me about. I'll just make sure to never purchase anything else from Lenovo.
    Sunday, August 6, 2017 4:56 PM
  • Just under 48 hours and the same bsod. VIDEO DXGKRNL FATAL ERROR.

    New dump file uploaded. 

    No malware, sfc/scannow produced no errors. 

    Waiting to hear from Dell, but have read in a few places that the Nvidia 960M has an SLI problem and this can be solved by turning SLI off. Will let you know if that's the issue and if it works.

    It appears the Nvidia driver disappeared again. Not sure what's causing that. Tried another reinstall, using the method they gave me before, and now I'm getting an error saying the driver can't be installed because the hardware can't be found.
    Monday, August 7, 2017 12:32 PM