Hi Mike,
Thanks for your feedback.
Recently, we also received some feedback about the similar issue that users cannot search for Online Templates in Office 2010. We are pending research on the issue.
In your scenario, please collect the detailed Office 2010 version build number (File > Help > About Word) and when the issue started, any updates installed before the issue occurred. Sorry for any inconvenience currently.
Best Regards,
Winnie Liang
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