none
Junk E-Mail Policy not working !!

    Question

  • Hope someone can help with an issue we are having with a junk e-mail GPO. I have setup the GPO using the info from this link  https://support.microsoft.com/en-us/kb/2252421 ... Everything works for about 30 mins and then the address that was added to the safe senders list automatically dissapears and the e-mails go back in to junk. I have verified and there are no other policies that would override this setting. If I do a gpupdate /force , close Outlook and re-open the address is showing again in the safe senders list and then will automatically get removed again. Makes no sense. Does anyone have any suggestions?
    Thursday, November 19, 2015 7:40 PM

Answers

All replies

  • I think I might know what the problem is; The reason for this policy is we have emails that are coming from our internal domain name that is going in to Junk. When I try and manually add the @domain.com to the list in OWA I get an error about not being able to add our internal domain name to the list. Does anyone know of a workaround that would give us the ability to do this?
    Thursday, November 19, 2015 8:51 PM
  • >When I try and manually add the @domain.com to the list in OWA I get an error about not being able to add our internal domain name to the list
     
    As far as I know, this is kind of by design on Exchange server side that you can’t add the whole domain to user’s Safe Senders list.
     
    However, you CAN still add individual email addresses from your own accepted domains to the Safe Senders list - you just can’t add the entire domain.
     
    For more information about this, please refer to this blog post:
     
    http://blogs.technet.com/b/exchange/archive/2011/07/08/accepted-domains-safe-senders-list-and-you.aspx
     
    If you have any follow-up question about this, I'd suggest you post in our dedicated Exchange server forum:
     
    https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
     
    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
     

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Monday, November 23, 2015 7:09 AM
    Moderator