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Server 2016 Standard - Server Manager crashing when adding roles RRS feed

  • Question

  • Hi there,

    When I go to add a role the server manager crashes and closes.

    I've done an SFC /Scannow and DISM restore health to no avail.

    Event logs show event ID: 1026, 1000 and 1001 in the app logs.

    Faulting module is C:\Windows\System32\KERNELBASE.dll

    This server is a virtual machine.

    Thanks,

    Thursday, March 30, 2017 8:48 AM

Answers

  • Hi,

    Can you check if this will help

    First

    Rename the registry Key HKLM\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache 
    to 
    HKLM\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache.OLD

    The key will be re-created when you start the Server Manager again. Check if it is working?

    Second if the first solution didn't work: Can you also create new user and check if it will crash when you login as that user?

    ------------------------------------------------------------------------------------------------------------
    If you found this post helpful, please give it a "Helpful" vote. 
    Please remember to mark the replies as answers if they help.
    (This can be beneficial to other community members reading the thread).






    • Edited by Nedim Mehic Thursday, March 30, 2017 9:02 AM
    • Marked as answer by Alphanumbers Thursday, March 30, 2017 11:13 PM
    Thursday, March 30, 2017 8:56 AM

All replies

  • Hi,

    Can you check if this will help

    First

    Rename the registry Key HKLM\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache 
    to 
    HKLM\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache.OLD

    The key will be re-created when you start the Server Manager again. Check if it is working?

    Second if the first solution didn't work: Can you also create new user and check if it will crash when you login as that user?

    ------------------------------------------------------------------------------------------------------------
    If you found this post helpful, please give it a "Helpful" vote. 
    Please remember to mark the replies as answers if they help.
    (This can be beneficial to other community members reading the thread).






    • Edited by Nedim Mehic Thursday, March 30, 2017 9:02 AM
    • Marked as answer by Alphanumbers Thursday, March 30, 2017 11:13 PM
    Thursday, March 30, 2017 8:56 AM
  • Beautiful.

    It has let me get to the features and roles page now but says it requires a reboot first.

    I will give it a reboot and let you know if I successfully install my role.

    Thanks again!

    Thursday, March 30, 2017 9:24 AM
  • Hi,

    Unfortunately after a reboot I tried to install Remote Access Role and it said a pending reboot was required.

    After this Server Manager stops responding again.

    I tried an alternate administrator account to no avail.

    I think i'll mark your reply as the answer as it got me what I wanted. I'll create another  thread for this issue.

    Thursday, March 30, 2017 11:13 PM
  • Life Saver!!
    Wednesday, January 31, 2018 6:29 AM