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With the Digital Locker Service closing, how will I reinstall my Vista Ultimate Upgrade if I can't access the license? RRS feed

  • Question

  •  I received the email below about the closing of the digital locker. That is fine as long as I can download a backup of the digital license. In the Digital Locker Assistant the software license says "not downloadable". This basically means I can't reinstall the Vista Ultimate Upgrade after August 2009. Does anybody else have an issue with this? I think that it is unacceptable.



    Your Digital Locker Account Will Be Closed in August, 2009.

     

     

     Dear Digital Locker Customer,

     

    This is to notify you that on November 20, 2008 Windows® Marketplace  transitioned from an e-commerce site to a reference site. On Windows Marketplace you will find links to sites such as Microsoft Store, Windows Vista® Compatibility Center, and other destinations with compatible software, hardware and devices that support Microsoft platformsAs part of this transition, the digital locker service affiliated with Windows Marketplace will be closed in August, 2009.

     

    If you made a purchase on Windows Marketplace, you acquired a digital locker account  in order to purchase, download and install products from Windows Marketplace.  You may be using your digital locker account to store and maintain information about software you purchased, including license information to enable you to reinstall your software or get assistance from the software reseller. 

     

    The digital locker service will continue to be available until August, 2009. During this time, you should back up the contents of your digital locker account before they are permanently deleted:

     

    1.       To maintain your software records, go to your digital locker account  and print a copy of the software information located there.

    2.       To backup your software to a CD so that you always have a copy, follow the CD back-up instructions in the “What happens to digital locker?” Section in the Windows Marketplace FAQ.

     

    More information is available at Windows Marketplace FAQ

     

    Sincerely,

     

    The Windows Marketplace Team
    Friday, December 12, 2008 11:41 PM

Answers

  • Hi

    You need to contact support for the Windows Marketplace website to resolve this problem.

    Here is a link to that support website, for your convenience.

    Windows marketplace E-mail Support:
    https://support.windowsmarketplace.com/eform.aspx?productKey=marketplace&ct=eformts


    Hope this helps.


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    • Marked as answer by Anthony_Mann Monday, May 11, 2009 2:44 AM
    Saturday, December 13, 2008 11:22 PM
    Moderator