none
Windows Update Failure 8024402F

    Question

  • I'm getting Windows Update Failure 8024402F in Windows Server Essentials 2012.

    The key lines in the Windows Update Log file seem to be as follows:
    2018-05-08      05:40:44:472    952     ebc     PT      WARNING: Cached cookie has expired or new PID is available
    2018-05-08      05:44:02:724    952     ebc     PT      WARNING: ECP: Failed to download cab file from http://download.windowsupdate.com/msdownload/update/common/2012/08/5687069_6cf4f9ed4bcfcb9a95f54518059ffa0417babace.cab with error 0x80240038

    What is interesting is on my Windows 7 laptop at home I do indeed get a prompt to save the abpve CAB file.   But on the Windows Server box in Firefox and IE it just states The service is unavailable in the browser window.   Which greatly puzzles me.
    Tuesday, May 08, 2018 2:03 PM

Answers

All replies

  • Hi,

    Make sure below services are running, or, you can try to manually re-start them to check the result:
    1. Application Identity
    2. Background Intelligent Transfer Service
    3. Cryptographic Services
    4. Windows Update

    Besides, please confirm that if you can access Windows Update Catalog and manually download specific update:
    https://www.catalog.update.microsoft.com/Home.aspx

    Besides, try to rename softaredistribution folder and check the result:
    net stop wuauserv
    Ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
    net start wuauserv

    If problem persists, I want to confirm with you if problem happens recently, or, from the beginning of system installation? Is there any change before problem happens? 

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 09, 2018 9:19 AM
    Moderator
  • Application Identity was on Manual (Trigger Start) and it successfully started.  The other three services were already running.

    Yes I can visit https://www.catalog.update.microsoft.com/Home.aspx but I don't know which specific update I should manually download.

    I stopped the sevice, renamed the folder, started the service and recieved a Code 8024A000 error.

    This started after I clicked the Update Other Microsoft Products (or similar) link in the Windows Update screen.   This took me to a Microosoft website where I clicked on a command button to do an update.

    Wednesday, May 09, 2018 2:20 PM
  • Hi,

    Please try CMD command line “sfc /scannow” to check/repair system files. And try system built-in update troubleshooter:
    Control Panel\All Control Panel Items\Troubleshooting\System and Security\Windows Update

    Besides, please try to re-start system in Clean Boot with 3rd party process disable and check Windows Update again to check the result.

    How to perform a clean boot in Windows:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    If problem persists, please provide screenshot of failed Windows Update including error message. Also, please provide:
    1. Detail system information – run “msinfo32” and end with enter, click File Save, save it as .NFO file.
    2. Detail Windowsupdate.log.
    3. Whether such problem happens recently? Or, had it worked before?

    You can upload log file to OneDrive (https://oneve.live.com/), share it and provide me the access link.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Thursday, May 10, 2018 7:04 AM
    Moderator
  • As per your suggestion
    And try system built-in update troubleshooter:
    Control Panel\All Control Panel Items\Troubleshooting\System and Security\Windows Update
    There is no Windows Update trouble shooter available to me.   Only Search and Indexing.

    I'm unable to run a clean boot as that is a remote server 1000 kms away.   If I was to run a clean boot I very much doubt I could get access to that system via RDP.

    The Windows Update log file is at https://1drv.ms/u/s!AgPUcQzVM5bDrmBvZzsHDA5piJKv

    The MSInfo file is at https://1drv.ms/u/s!AgPUcQzVM5bDrmEAGIj9VwRi0Fox

    This started after I clicked the Update Other Microsoft Products (or similar) link in the Windows Update screen.   This took me to a Microosoft website where I clicked on a command button to do an update.

    The

    Thursday, May 10, 2018 9:54 AM
  • sfc /scannow completed without any problems.

    I didn't take a screenshot because doing so is a bit of a pain.  The log file has the error code at the bottom anyhow.


    Thursday, May 10, 2018 2:56 PM
  • Hi,

    This is a note to let you know that I am currently performing research on this issue and will get back to you as soon as possible. 

    I appreciate your patience.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 11, 2018 9:45 AM
    Moderator
  • Hi,

    Please check below situation:
    Connect other Windows client/server system to same subnet as your WSE2012, and confirm that if Windows Update can be working.

    Is there any Malware Protection mechanism enabled on your network, such as intermedia device, hardware firewall and etc.?

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 14, 2018 9:21 AM
    Moderator
  • The HyperV host on which this OS is running can download Windows Updates just fine.

    There is an intermediate device of some sort but I'm not familiar with the details as the OS is running at a hosting service.

    Note that Windows Update was working just fine until I clicked the Update Other Microsoft Products (or similar) link in the Windows Update screen.    Therefore this isn't a network connectivity problem.

    Monday, May 14, 2018 12:12 PM
  • For some unknown reason Windows Update is now working.  I have no idea why.
    • Marked as answer by Tony Toews 0 Tuesday, May 15, 2018 9:48 PM
    Tuesday, May 15, 2018 9:48 PM
  • Hi,

    Thank you for taking the time to have an update. You can post new thread on the fourn and provide relate information, including error message and update log file once problem happens again. 

    Best Regards,
    Eve Wang



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 16, 2018 1:27 AM
    Moderator