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(ID 43 Details: Internal error code: 0x8099090E) and (ID 60 Details: Internal error code: 0x809909B0) RRS feed

  • Question

  • Hi,

    I have a problem with one DPM 2012 SP1 installed on Windows 2012 R2 server with SQL installed locally on the server.
    We have installed this server for about 1 month ago and almost every job work grate until now.

    The May 17 there were a DPM Rollup 6 (KB2958098 – version 4.1.3441.0) that was trying to install but it failed. But it looks like it has installed anyway because in DPM it say 4.1.3441.0.

    Now DPM is reporting a lots of critical and warnings.

    We backup Windows 2003, Windows 2008 and Windows 2012 servers and cannot us DPM 2012 R2.

    I have upgraded agents on protected servers but it didn’t help.

    I have restarted DPM server

    This error message is in DPM. It does not matter if it is Replica is inconsistent or Replica point creation failed.

    DPM failed to communicate with the protection agent on DPM SERVER because the agent is not responding. (ID 43 Details: Internal error code: 0x8099090E)

    The protection agent on DPM SERVER was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

    In Event Viewer-Application on DPM server I see this error.

    Log Name: Application

    Source: Application Error

    Event ID: 1000

    Faulting application name: DPMRA.exe, version: 4.1.3441.0, time stamp: 0x53406006

    Faulting module name: DPMRA.exe, version: 4.1.3441.0, time stamp: 0x53406006

    Exception code: 0xc0000005

    Fault offset: 0x000000000025d8ed

    Faulting process id: 0x1124

    Faulting application start time: 0x01cf74d746ed59eb

    Faulting application path: C:\Program Files\Microsoft System Center 2012\DPM\DPM\bin\DPMRA.exe

    Faulting module path: C:\Program Files\Microsoft System Center 2012\DPM\DPM\bin\DPMRA.exe

    Report Id: 987b50f5-e0ca-11e3-80c7-00155d64d613

    Faulting package full name:

    Faulting package-relative application ID:

    Firewall on all protected servers and DPM server are disabled. Communication with agent works at should be.

    Please let me know if you need any additional information.

    Thursday, May 22, 2014 8:21 AM

Answers

  • It looks like something is causing DPMRA service to crash on your DPM server.

    My suggestion for you would be to move to DPM 2012 R2 since it now supports backups of Windows Server 2003 with UR2.

    Thanks.

    This posting is provided "AS IS" with no warranties, and confers no rights.

    • Marked as answer by SVBOHO Tuesday, June 3, 2014 11:11 AM
    Friday, May 23, 2014 2:44 PM