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BSOD in an attempt to go sleep err: 0x0000007e RRS feed

  • Question

  • Hi, I let my computer one for a while without doing anything. After a while, it appeared to be going to sleep and suddenly a BSOD  occurred! I read the error dump, and it indicate wdf01000.sys could probably be the cause. I then reinstall .NET framework 4.0, perform a few update to bring it up to date. However, the problem persists....In my device manager, I do notice that HTC ONE X driver has an exclaim mark. Could that be the problem? I have been wrestling this problem for a while without much success....could you help? The memory.dmp file is here: http://sdrv.ms/1aStLKj. Thank you in advance.
    Thursday, September 5, 2013 4:43 PM

Answers

  • Kent

    Let us take a look at your event viewer logs.  There is something amiss in the OS and perhaps they will give us a clue.

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post


    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by ZigZag3143x Sunday, November 17, 2013 3:04 AM
    • Marked as answer by ZigZag3143x Monday, December 23, 2013 11:17 PM
    Saturday, September 7, 2013 8:06 AM

All replies

  • Kennttsai

    We need more than one DMP file to spot trends, and verify the mis-behaving driver.

    Also you should change your control panel to Kernel/small DMP files.  It will take a lot less time for you to upload the DMP file and for us to download it.

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    Thursday, September 5, 2013 5:53 PM
  • Hi,

    Per your request, I have followed your instruction and uploaded the zip file. It has 3 small dump files and one MSinfo file. Please take a look. Thanks!

    http://sdrv.ms/15HTrBG

    Kent

    Friday, September 6, 2013 2:30 AM
  • Kenttsai

    These were Related to Wdf01000.sys WDF Dynamic driver from Microsoft.  SInce it is an OS file I would run SFC and a Malwarebytes scan,

    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    http://www.malwarebytes.org/products

    Run a system file check (SFC)

    Open an elevated cmd window
    (Go to start>type CMD>right click and run as administrator)
    Type SFC /scannow
    You may have to run this up to 3 times.
    Let us know the results at the end


    Wanikiya & Dyami--Team Zigzag

    Saturday, September 7, 2013 2:20 AM
  • Dear Wanikiya and Dyami,

    I have actually done both, but nothing abnormal reported...what will be the next step?

    Kent

    Saturday, September 7, 2013 4:33 AM
  • Kent

    Let us take a look at your event viewer logs.  There is something amiss in the OS and perhaps they will give us a clue.

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post


    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by ZigZag3143x Sunday, November 17, 2013 3:04 AM
    • Marked as answer by ZigZag3143x Monday, December 23, 2013 11:17 PM
    Saturday, September 7, 2013 8:06 AM