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Explorer.exe crashing frequently RRS feed

  • Question


  • The following is obtained from an error in displayed in Event Viewer

    Log Name:      Application
    Source:        Application Error
    Date:          19/2/2014 06:04:48 م
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Zork
    Description:
    Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: atiumd64.dll, version: 9.14.10.926, time stamp: 0x50895e0e
    Exception code: 0xc0000005
    Fault offset: 0x00000000001908db
    Faulting process id: 0x22c0
    Faulting application start time: 0x01cf2d834155d983
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\system32\atiumd64.dll
    Report Id: 2c205388-9977-11e3-a115-5c260a726598
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-02-19T15:04:48.000000000Z" />
        <EventRecordID>76045</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Zork</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>6.1.7601.17567</Data>
        <Data>4d672ee4</Data>
        <Data>atiumd64.dll</Data>
        <Data>9.14.10.926</Data>
        <Data>50895e0e</Data>
        <Data>c0000005</Data>
        <Data>00000000001908db</Data>
        <Data>22c0</Data>
        <Data>01cf2d834155d983</Data>
        <Data>C:\Windows\explorer.exe</Data>
        <Data>C:\Windows\system32\atiumd64.dll</Data>
        <Data>2c205388-9977-11e3-a115-5c260a726598</Data>
      </EventData>
    </Event>

    Here is my sys info:

    ------------------
    System Information
    ------------------
    Time of this report: 2/12/2014, 04:06:25
           Machine name: ZORK
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
               Language: Arabic (Regional Setting: Arabic)
    System Manufacturer: Alienware
           System Model: M18xR1
                   BIOS: InsydeH2O Version 1.0 A05
              Processor: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
                 Memory: 16384MB RAM
    Available OS Memory: 16366MB RAM
              Page File: 5993MB used, 26736MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode


    • Edited by Noblood Wednesday, February 19, 2014 3:58 PM
    Wednesday, February 19, 2014 3:58 PM

Answers

  • Hi,

    Use ShellExView to disable 3rd party shell extension.

    http://www.nirsoft.net/utils/shexview.html

    If Explorer.exe still crashes, please try collecting crash dump to help fix this problem.

    Please download .reg from my OneDrive:

    http://1drv.ms/1mgTZsT

    Following this, please make a double click on the file to import it.When the Windows Explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps.

    Then upload the dump with OneDrive.

    Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites. Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.


    Andy Altmann
    TechNet Community Support


    • Edited by 暁北 Friday, February 21, 2014 9:57 AM
    • Marked as answer by Karen Hu Wednesday, March 5, 2014 2:41 AM
    Friday, February 21, 2014 9:54 AM