locked
Outlook 365 cannot setup gmail account RRS feed

  • Question

  • I have two PC, one is Office 2019 Pro 1911 and one is Office 365 1902. 

    If i use Outlook 2019 to add gmail account. Outlook will redirect to gmail page after input my gmail. Please see below upper picture. 

    If I use Office 365 to add gmail account. Outlook just promote me to input password only and had not redirect to gmail page. Please see below lower picture. But it said my password is incorrect. Then, I tried setup imap manually but still password is incorrect. 

    PS. I tried several gmail account and confirm the IMAP setting and password correct.

    My question is how to redirect to gmail page if I use Office 365?

    Thank you!

    Wednesday, December 25, 2019 8:17 AM

Answers

  • Hi,

    Accroding to my research and test, this is by design. Outlook 365 will not redirect you to a gmail page.

    >> Outlook just promote me to input password only and had not redirect to gmail page.

    This password required may not be the password you set, it is a 2-Step Verification password. For more details, please refer to: Video: Set up Gmail accounts.

    And section "Outlook won't accept my password" in this article: Add an email account to Outlook.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.



    Thursday, December 26, 2019 7:42 AM

All replies

  • Hi,

    Accroding to my research and test, this is by design. Outlook 365 will not redirect you to a gmail page.

    >> Outlook just promote me to input password only and had not redirect to gmail page.

    This password required may not be the password you set, it is a 2-Step Verification password. For more details, please refer to: Video: Set up Gmail accounts.

    And section "Outlook won't accept my password" in this article: Add an email account to Outlook.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.



    Thursday, December 26, 2019 7:42 AM
  • Thanks a lot Aidan.

    I turn on the less security app on Gmail and it work now.

    Thursday, December 26, 2019 3:48 PM
  • You're welcome:)

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, December 27, 2019 1:08 AM