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workstation laptop runs consistency check over and over again RRS feed

  • Question

  • DPM server - running DPM 2010 on 2008 R2 Enterprise SP1 64bit (Dell 2950)

    laptop workstation - windows 7 Enterprise 32bit

    orginally it was backing up as normal, no problems but several weeks ago it stopped completeing normal backups, got an error saying the Agent could not communicate with the laptop.

    so we stopped protection of the data, removed it from the group, uninstalled the Agent, rebooted the laptop, re-installed the Agent manually (said it completed successfully), ran the setdpmserver command (it completed successfully) set it up in the group again, it let us set the data to be protected and then it began a consistency check on the console and a sync on the client.... but dies and restarts over and over and over.

    the only thing on the DPM sever event logs was this:

    Log Name:      System
    Source:        Microsoft-Windows-DistributedCOM
    Date:          9/13/2012 4:51:17 PM
    Event ID:      10009
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      IMUSBackup.intermec.ie
    Description:
    DCOM was unable to communicate with the computer IMECSLAP5.intermec.ie using any of the configured protocols.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="49152">10009</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-09-13T21:51:17.000000000Z" />
        <EventRecordID>1085736</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>IMUSBackup.intermec.ie</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">IMECSLAP5.intermec.ie</Data>
        <Binary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inary>
      </EventData>
    </Event>




    Stacey P. Shoemaker

    Thursday, September 13, 2012 10:01 PM

Answers

  • turns out this was a Direct Access/UAG problem, our UAG server is set up at HQ in Dublin, our firewall was set to block access for that protocol (DCOM) over the dedicated link, we disabled the Direct Access service and now the laptop is creating it's replica and proceeding with backups as normal.

    I'll try to remember to come back and update this thread with our final solution...

    Stacey P. Shoemaker

    Tuesday, September 18, 2012 2:46 PM

All replies

  • Hi Stacey,

    For clarification, is IMECSLAP5 your laptop?


    Best Regards

    Robert Hedblom

    MVP DPM


    Check out my DPM blog @ http://robertanddpm.blogspot.com

    Thursday, September 13, 2012 11:08 PM
    Moderator
  • nope, it's my bosses laptop, which he takes all over North America and Europe... and it hasn't had a complete backup in many weeks.


    Stacey P. Shoemaker

    Friday, September 14, 2012 2:05 PM
  • turns out this was a Direct Access/UAG problem, our UAG server is set up at HQ in Dublin, our firewall was set to block access for that protocol (DCOM) over the dedicated link, we disabled the Direct Access service and now the laptop is creating it's replica and proceeding with backups as normal.

    I'll try to remember to come back and update this thread with our final solution...

    Stacey P. Shoemaker

    Tuesday, September 18, 2012 2:46 PM