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Classification item in notification reports last value level RRS feed

  • Question

  • I customized Incident Classification Category list with three levels; for instance:

    - E-Mail Service\Outlook\Missed Configuration

    Everything works fine within Incident area.

    Issue appears with notification because  $Context/Property[Type='WorkItem!System.WorkItem.Incident']/Classification$ reports only third level; for instance:

    - Missed Configuration

    instead of:

    - E-Mail Service\Outlook\Missed Configuration

    how solving it ?


    Grazie mille Alex

    Thursday, October 3, 2013 10:48 AM

Answers

  • Its not possible.

    For that reason you can create the category tree like this:

    - Software Problems

     -- Software Problems Office

      --- Software Problems Office 2007

       ---- Software Problems Office 2007 Excel

       ---- Software Problems Office 2007 Word

      --- Software Problems Office 2010

        ---- Software Problems Office 2010 Excel

        ---- Software Problems Office 2010 Word



    Remy BOVI

    Thursday, October 3, 2013 12:02 PM

All replies

  • this is not an issue, this is a normal behavior in SM notification.
    Thursday, October 3, 2013 11:08 AM
  • Its not possible.

    For that reason you can create the category tree like this:

    - Software Problems

     -- Software Problems Office

      --- Software Problems Office 2007

       ---- Software Problems Office 2007 Excel

       ---- Software Problems Office 2007 Word

      --- Software Problems Office 2010

        ---- Software Problems Office 2010 Excel

        ---- Software Problems Office 2010 Word



    Remy BOVI

    Thursday, October 3, 2013 12:02 PM