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Unable to run some .exe files in Widows 7 Professional (32bit) RRS feed

  • Question

  • I am unable to run a couple of .exe files from my Windows Professional 32 machine.  The files in question are from 2 different publishers, one is a viewer for my GE security DVRs  and the other is a UCB console for my phone system.  Both files run fine on WindowsXP 32bit machines, and after speaking to both vendors, they have no problem running the files on Windows 7 32bit machines. 

    The error I receive when trying either file is:

    Thursday, April 5, 2012 5:10 PM

Answers

  • Hi,

    That’s could be the incompatible issue. You can try to run these program under Windows XP Mode for test:

    Install and use Windows XP Mode in Windows 7

    Or run this software with Vista Compatible Mode:

    1 Right click the software and choose “Properties”

    2 Choose the “Compatibility” tab, choose “run this program in compatibility mode for”

    3 Select “Windows Vista”


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Friday, April 13, 2012 5:07 AM
    Monday, April 9, 2012 6:24 AM

All replies

  • Try installing this in compatibility mode: right click the setup file, choose "Properties", click the "Compatibility" tab, activate the "Run this program in compatibility mode for" box and select the Windows version from the list below; otherwise, you can go to Control Panel -> All Control Panel Items -> Troubleshooting and use "Run programs made for previous versions of Windows".

    Also what if you try to right click and run the apps as Administrator. I don't think that is the issue to be honest but if it works that way we'll know a bit more.


    Blog: rorymon.com Twitter: @Rorymon

    Thursday, April 5, 2012 5:51 PM
  • Sorry I didn't elaborate as to the steps I have taken proir to bringing my question here.

    I am Enterprise Admin on the domain the machine is attached to, and have gone so far as to add my domain user directly to the Local Administrator group.

    I have tried every combination of compatibility settings available in conjunction with "Run as Administrator"

    I also downloaded and installed MS's Application Verifier and have a log from the last run attempt below. 

    <?xml version="1.0" encoding="UTF-8" standalone="no"?>
    <avrf:logfile xmlns:avrf="Application Verifier">
    	<avrf:logSession TimeStarted="2012-04-05 : 12:58:37" PID="6172" Version="2">
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x33FF" Severity="Information">
    			<avrf:message>Information: LUAPriv version.</avrf:message>
    			<avrf:formatmessage>LUAPriv version: 1.0</avrf:formatmessage>
    			<avrf:parameter1>1 - Version major</avrf:parameter1>
    			<avrf:parameter2>0 - Version minor</avrf:parameter2>
    			<avrf:parameter3>0 - n/a</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x333A" Severity="Information">
    			<avrf:message>Information: Application file name.</avrf:message>
    			<avrf:formatmessage>C:\Users\mark_wilson\Desktop\DVRPlayer\DVR_Player.exe</avrf:formatmessage>
    			<avrf:parameter1>12f2d0 - File Name</avrf:parameter1>
    			<avrf:parameter2>0 - n/a</avrf:parameter2>
    			<avrf:parameter3>0 - n/a</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x333B" Severity="Information">
    			<avrf:message>Information: Application file version.</avrf:message>
    			<avrf:formatmessage>1.0.11.4</avrf:formatmessage>
    			<avrf:parameter1>10000 - dwFileVersionMS</avrf:parameter1>
    			<avrf:parameter2>b0004 - dwFileVersionLS</avrf:parameter2>
    			<avrf:parameter3>0 - n/a</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x333C" Severity="Information">
    			<avrf:message>Information: Application file product version.</avrf:message>
    			<avrf:formatmessage>1.0.11.4</avrf:formatmessage>
    			<avrf:parameter1>10000 - dwProductVersionMS</avrf:parameter1>
    			<avrf:parameter2>b0004 - dwProductVersionLS</avrf:parameter2>
    			<avrf:parameter3>0 - n/a</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x333D" Severity="Information">
    			<avrf:message>Information: Application file description.</avrf:message>
    			<avrf:formatmessage></avrf:formatmessage>
    			<avrf:parameter1>43e9be8 - File description</avrf:parameter1>
    			<avrf:parameter2>404 - Language</avrf:parameter2>
    			<avrf:parameter3>3b6 - Code page</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x333E" Severity="Information">
    			<avrf:message>Information: Application file product name.</avrf:message>
    			<avrf:formatmessage></avrf:formatmessage>
    			<avrf:parameter1>43e9ce4 - File product name</avrf:parameter1>
    			<avrf:parameter2>404 - Language</avrf:parameter2>
    			<avrf:parameter3>3b6 - Code page</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x333F" Severity="Information">
    			<avrf:message>Information: Application file company name.</avrf:message>
    			<avrf:formatmessage></avrf:formatmessage>
    			<avrf:parameter1>43e9bbc - File company name</avrf:parameter1>
    			<avrf:parameter2>404 - Language</avrf:parameter2>
    			<avrf:parameter3>3b6 - Code page</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    		<avrf:logEntry Time="2012-04-05 : 12:58:38" LayerName="LuaPriv" StopCode="0x3340" Severity="Information">
    			<avrf:message>Information: Application file original filename.</avrf:message>
    			<avrf:formatmessage></avrf:formatmessage>
    			<avrf:parameter1>43e9cc2 - File original filename</avrf:parameter1>
    			<avrf:parameter2>404 - Language</avrf:parameter2>
    			<avrf:parameter3>3b6 - Code page</avrf:parameter3>
    			<avrf:parameter4>0 - n/a</avrf:parameter4>
    		</avrf:logEntry>
    	</avrf:logSession>
    </avrf:logfile>

    Thursday, April 5, 2012 9:04 PM
  • What does the Details pane in the Event Viewer tell you? The Verifier isn't much help, it doesn't show any issue

    Also is the vendor a large manufacturer? It looks like a compatibility issue. Desktop.exe actually shows up as a potential spyware on a lot of sites I've looked at.


    Blog: rorymon.com Twitter: @Rorymon


    • Edited by RorymonMVP Thursday, April 5, 2012 10:10 PM
    Thursday, April 5, 2012 10:07 PM
  • The exception code 0xc0000005 indicates an access violation: are you sure that those programs are fully compatible with Windows 7?

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Friday, April 6, 2012 5:32 PM
  • What does the Details pane in the Event Viewer tell you? The Verifier isn't much help, it doesn't show any issue

    Also is the vendor a large manufacturer? It looks like a compatibility issue. Desktop.exe actually shows up as a potential spyware on a lot of sites I've looked at.


    Blog: rorymon.com Twitter: @Rorymon


    The vendor for the DVR .exe is GE (General Electric) and the Desktop.exe is the desktop client for the UCB console for my NEC phone system.

    I have personally seen it running on Win7 (32) machines used by my security systems vendor and Earthlink field technicians' (phone sysem vendor) laptops.  I am wondering if it could be a GPO issue, but I have looked everywhere I can think of for it with no luck. 

    Saturday, April 7, 2012 4:55 AM
  • Hi,

    That’s could be the incompatible issue. You can try to run these program under Windows XP Mode for test:

    Install and use Windows XP Mode in Windows 7

    Or run this software with Vista Compatible Mode:

    1 Right click the software and choose “Properties”

    2 Choose the “Compatibility” tab, choose “run this program in compatibility mode for”

    3 Select “Windows Vista”


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Friday, April 13, 2012 5:07 AM
    Monday, April 9, 2012 6:24 AM
  • This is an old question, but in case anyone is still looking for a solution this is what I have found.  I too have the problem with 32 bit machines, but it seems to run fine on Win7 64 bit.  I believe if you have the CMS application (it looks like you can download it here: http://cctvco.com:9996/KB/a445/cms-version-3120-latest-as-of-2-4-11.aspx) it should work.  In my case, I want to distribute the video clip, but not the CMS application or the player.  So with the CMS application, I am able to convert the file from .DRV format to .AVI format, which just about anyone should be able to open.
    • Edited by Rich Curley Friday, December 7, 2012 3:30 AM Added Hyperlink
    Friday, December 7, 2012 3:30 AM