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explorer.exe has stopped working RRS feed

  • Question

  • Problem signature: Problem Event Name: AppHangB1 Application Name: explorer.exe Application Version: 6.1.7600.16768 Application Timestamp: 4d688122 Hang Signature: b81a Hang Type: 0 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: b81a2a3f2d8fa860a41b68a57c3e8f0f Additional Hang Signature 2: f36b Additional Hang Signature 3: f36b927bd4e6d275218c97c13bdc5e98 Additional Hang Signature 4: b81a Additional Hang Signature 5: b81a2a3f2d8fa860a41b68a57c3e8f0f Additional Hang Signature 6: f36b Additional Hang Signature 7: f36b927bd4e6d275218c97c13bdc5e98
    Saturday, August 27, 2011 7:44 PM

Answers

  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView.

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Monday, September 5, 2011 4:09 AM
    Tuesday, August 30, 2011 6:45 AM

All replies

  • Taka a look at the TechNet Forum thread at the following web address

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/f312da5a-ea7e-4c2b-b539-89d4db203a04/

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    Saturday, August 27, 2011 10:22 PM
  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView.

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Monday, September 5, 2011 4:09 AM
    Tuesday, August 30, 2011 6:45 AM