none
Getting error 9000(0x2328) on save - PP 2010 and PS 2010 RRS feed

  • Question

  • Hi,

    I have this problem for about 2-3 week. I could not save the project error (9000(0x2328)). I am only able to publish it. When I try to check-in the project it doesn’t work. The project doesn’t have a sub project but have 3000 lines. I saw another tread about this problem but no solution. What can I do to resolve this????

    The PM could not save the projet and I am the Admin and I could not to...

    Thanks,

    ManPid

    Tuesday, December 13, 2011 1:57 PM

Answers

  • ManPid --

    One of my fellow MVPs ran into this error 9000 issue this week.  The error indicates that the project is corrupted.  To repair the project, some users find that saving the project as an XML file will resolve the corruption. For large projects, saving to XML does not work.  The alternative is to use the Save for Sharing feature to resolve the corruption.  To use this feature, however, you must add the Save for Sharing button to your Quick Access Toolbar so that you can use it.  To add this button, click File > Options > Quick Access Toolbar.  Click the Choose Commands From pick list and select the All Commands item.  Select the Save For Sharing command in the list of commands and then click the Add button to add it to the Quick Access Toolbar.  Click the OK button.

    In Project Professional 2010, open the project from Project Server and then click the Save For Sharing button.  This should resolve the problem.  Then save the MPP file over the existing enterprise project.  Let us know if this helps.


    Dale A. Howard [MVP]
    VP of Educational Services
    msProjectExperts
    http://www.msprojectexperts.com
    http://www.projectserverexperts.com
    "We write the books on Project Server"

    • Marked as answer by PWAdmin Thursday, December 15, 2011 6:47 PM
    Tuesday, December 13, 2011 11:27 PM
    Moderator
  • So, my project is now back onlin!

    This is what I do to put in back online.

    1- Save a copy on my hard drive

    2- Delete the corrupt project

    3-Work offline and open the project that was on my drive.

    4- Copy the information’s from the Gantt chart view in a new project.

    5- Our resources that come from the server end by (INT) Like ManPId INT. So I remove the (INT) at the end of all resources

    6- In the screen resource utilization, filter by resource that contain (INT) and delete them.

    7- Reconnect to server and replace all local resource by server resource. (All actual time will be put in local resource and remaining to server resources)

    8- Save, publish and check-in

    9- Enjoy!!!

    Thanks to all of you helping me to resolve this issue!!

    ManPid

    • Marked as answer by PWAdmin Thursday, December 15, 2011 6:47 PM
    Thursday, December 15, 2011 6:47 PM

All replies

  • Hi ManPid,

    I take it you can save other project plan successfully? What error do you see in the Project Server queue / SharePoint ULS logs at the time of the save error?

    Thanks

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com
    Tuesday, December 13, 2011 2:02 PM
    Moderator
  • This what I see in Project Server queue, the error is Root element is missing.

    I think I will try to save the project on my drive and overwrite it on the server.

     

    N/A Project 12/13/2011 10:21 AM 12/13/2011 10:21 AM Project X Project Save from Project Professional Cancelled 0% User A

    Click to view the error details

    Tuesday, December 13, 2011 3:27 PM
  • I try to save the project on my drive C: and save it to the server and it d'ont work. I have the same error...

    ManPid

     

    Tuesday, December 13, 2011 3:42 PM
  • I have a similiar problem and haven't found a solution.  I think it is being caused by a custom field with multiple lines enabled.  Most projects can save but one or two cannot save from PWA.  Did this just happen?  Can you save from project professional? and not from PWA?

    Cheers!


    Michael Wharton, MBA, PMP, MCT, MCSD, MCSE+I, MCDBA
    www.WhartonComputer.com
    Tuesday, December 13, 2011 5:17 PM
    Moderator
  • It happen last friday.

    It weird because I can save form PWA but can not check-in.

    I can not save and check-in from project pro but can publish...

    So you rebuilt the project???

    ManPid

    Tuesday, December 13, 2011 5:45 PM
  • ManPid --

    One of my fellow MVPs ran into this error 9000 issue this week.  The error indicates that the project is corrupted.  To repair the project, some users find that saving the project as an XML file will resolve the corruption. For large projects, saving to XML does not work.  The alternative is to use the Save for Sharing feature to resolve the corruption.  To use this feature, however, you must add the Save for Sharing button to your Quick Access Toolbar so that you can use it.  To add this button, click File > Options > Quick Access Toolbar.  Click the Choose Commands From pick list and select the All Commands item.  Select the Save For Sharing command in the list of commands and then click the Add button to add it to the Quick Access Toolbar.  Click the OK button.

    In Project Professional 2010, open the project from Project Server and then click the Save For Sharing button.  This should resolve the problem.  Then save the MPP file over the existing enterprise project.  Let us know if this helps.


    Dale A. Howard [MVP]
    VP of Educational Services
    msProjectExperts
    http://www.msprojectexperts.com
    http://www.projectserverexperts.com
    "We write the books on Project Server"

    • Marked as answer by PWAdmin Thursday, December 15, 2011 6:47 PM
    Tuesday, December 13, 2011 11:27 PM
    Moderator
  • Hi Dale,

    Yes it helps, but I have now other problem with this project.

    Save for Sharing feature resolve the corruption and put the project back online. But after that, no one can access the project center. We all see (An unknown error has occurred in the middle of the screen).

    After having this problem, I delete the project and everything comes to normal.

    I think that I have a problem with the assignment or synchronization.

    ...

    Thursday, December 15, 2011 1:05 PM
  • So, my project is now back onlin!

    This is what I do to put in back online.

    1- Save a copy on my hard drive

    2- Delete the corrupt project

    3-Work offline and open the project that was on my drive.

    4- Copy the information’s from the Gantt chart view in a new project.

    5- Our resources that come from the server end by (INT) Like ManPId INT. So I remove the (INT) at the end of all resources

    6- In the screen resource utilization, filter by resource that contain (INT) and delete them.

    7- Reconnect to server and replace all local resource by server resource. (All actual time will be put in local resource and remaining to server resources)

    8- Save, publish and check-in

    9- Enjoy!!!

    Thanks to all of you helping me to resolve this issue!!

    ManPid

    • Marked as answer by PWAdmin Thursday, December 15, 2011 6:47 PM
    Thursday, December 15, 2011 6:47 PM
  • ManPid --

    You are more than welcome for the help, my friend!  :)


    Dale A. Howard [MVP]
    VP of Educational Services
    msProjectExperts
    http://www.msprojectexperts.com
    http://www.projectserverexperts.com
    "We write the books on Project Server"

    Friday, December 16, 2011 1:12 AM
    Moderator
  • Dale,

    I've same issue here (Can't save due to a 9000 (0x2328) issue and used your process.

    After save for sharing, made some updates locally in the share file with Project Pro offline. Then closes Project Pro. Open Project Pro now linked to server. Do the "save as" then "save" (Thus saving to server).

    Then absolutely nothing happens. Command is completed but the file is still in .mpp mode an not saved to server.

    Any clues here? Thanks!

    Tuesday, January 3, 2012 10:15 AM
  • Hi,

    Make sure you have the December 2011 CU installed. This CU contains a fix for this error.
    Remark that you have to install the CU for both client and server for this fix to work!

    See the KB articles for more information:

    Project Professional: http://support.microsoft.com/kb/2597006
    Project Server: http://support.microsoft.com/kb/2596997

    I hope this helps,
    Hans


    My EPM blog: Projectopolis
    Tuesday, January 3, 2012 10:29 AM
    Moderator