Answered by:
DX9 troubleshooting

Question
-
Hello,
I have a PC with following specs:
Windows 7 64 bit
Inspiron 660s with NVIDIA graphics card
When i try to play fsx, it gives me the following error:
FSX cannot run because the version of Microsoft Direct X is incompatible. Please reinstall Direct X 9.0 by running setup or download the current version.i cant reinstall, as it works on windows 8.1 but not 7.
when i reinstall direct x it does not work. Text from DXEerror.log:
[05/20/14 07:40:58] module: dxupdate(Mar 31 2006), file: dxupdate.cpp, line: 5640, function: DirectXUpdateInstallPlugIn
Failed API: SetupIterateCabinet()
Error: (1224) - The requested operation cannot be performed on a file with a user-mapped section open.
Unable to iterate through H:\DirectX9\Apr2005_d3dx9_25_x64.cab. The file may be damaged.
--------------------
[05/20/14 07:40:58] module: dsetup32(Mar 31 2006), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn
DirectXUpdateInstallPlugIn() failed.
--------------------
[05/20/14 07:40:58] module: dsetup32(Mar 31 2006), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX
InstallPlugIn() failed.
--------------------
[05/20/14 07:40:59] module: dsetup32(Mar 31 2006), file: dsinline.h, line: 302, function: DXRemoveFile
Unable to remove C:\Users\Username\AppData\Local\Temp\DX54E6.tmp.
--------------------
[05/20/14 07:40:59] module: dsetup32(Mar 31 2006), file: inline.h, line: 220, function: CleanUpDirectory
Unable to remove: C:\Users\Username\AppData\Local\Temp\DX54E6.tmp\infinst.exe which is locked, reason = 5.
pls reply soonregards
anonymous
- Edited by Anoymous46rrhgfhtfgj Sunday, June 15, 2014 11:28 AM
Sunday, June 15, 2014 7:50 AM
Answers
-
1. Use correct driver for graphics card. (Perhaps the graphics driver from Inspiron vendor is the best choice.
http://ftp.dell.com/Pages/Drivers/inspiron-660s.html
If this will not work, try original latest driver from NVIDIA
For 64bit operating system
http://www.nvidia.com/download/driverResults.aspx/75992/en-us
http://www.nvidia.com/download/driverResults.aspx/75994/en-us
2. Run DX diagnostics to resolve the cause of problem
http://windows.microsoft.com/en-us/windows7/diagnosing-basic-problems-with-directx
HTH
Milos
- Edited by Milos Puchta Sunday, June 15, 2014 3:47 PM
- Proposed as answer by Carey FrischMVP Monday, June 16, 2014 6:19 AM
- Marked as answer by Yolanda Zhu Thursday, July 3, 2014 7:34 AM
Sunday, June 15, 2014 3:44 PM
All replies
-
1. Use correct driver for graphics card. (Perhaps the graphics driver from Inspiron vendor is the best choice.
http://ftp.dell.com/Pages/Drivers/inspiron-660s.html
If this will not work, try original latest driver from NVIDIA
For 64bit operating system
http://www.nvidia.com/download/driverResults.aspx/75992/en-us
http://www.nvidia.com/download/driverResults.aspx/75994/en-us
2. Run DX diagnostics to resolve the cause of problem
http://windows.microsoft.com/en-us/windows7/diagnosing-basic-problems-with-directx
HTH
Milos
- Edited by Milos Puchta Sunday, June 15, 2014 3:47 PM
- Proposed as answer by Carey FrischMVP Monday, June 16, 2014 6:19 AM
- Marked as answer by Yolanda Zhu Thursday, July 3, 2014 7:34 AM
Sunday, June 15, 2014 3:44 PM -
Thanks Milos, I will check if this works. AnonymousMonday, June 16, 2014 1:54 AM