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Skype for Business + Exchange Unified Messaging Question RRS feed

  • Question

  • Hi,

    We have a combination Cisco Communication Manager & Skype for Business Enterprise voice environment.  In our support department, we have it setup to simultaneously ring our Cisco desk phone and SfB client when someone calls us.  However, we have noticed an issue that when people are not logged into the SfB client the call is sent directly to their ExUM mailbox.  Is there anyway to work around this setup?  We'd prefer it to go to the next person in the queue and finally to our support mailbox if no one answers.

    Tuesday, May 15, 2018 2:42 PM

All replies

  • Hi,

    For your situation, is that specific user had the issue or multiple user had the issue?
    Did you have the same issue when you sign in SFB client?
    You mentioned “We'd prefer it to go to the next person in the queue and finally to our support mailbox if no one answers”, did you mean you have response group?

    Please help us confirm the question above.

    Moreover, I will share a document about SFB Call forward and simultaneous ring, for details, please refer to
    https://support.office.com/en-us/article/call-forward-and-simultaneous-ring-fc64f65a-327e-4867-816d-309ce6b7f206


    Best Regards,
    Alice Wang


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    Wednesday, May 16, 2018 5:30 AM
  • Alice,

    We do not have the issue with the SfB client is logged in.  It occurs whenever someone logs out of the client, normally they start Windows updates when they leave for the night so they don't log back in until the next business day.

    We are setup with a hunt group on our Cisco system (DID ending in 3661), and our Cisco directory numbers have our SfB URIs as a remote destination.  So my Cisco extension is 3612 and my SfB client is officially extension 3690 but it will ring when 3612 gets a call as well.  When someone calls the DID ending in 3661, it goes through a list of extensions in our Cisco system ringing them one at a time, if no one answers it goes to the Unity Connection voice mailbox for that DID.  A logged out SfB client causes that to fail due to the fact that ExUM picks up the call right away and they leave a voice mail there instead of our support mailbox.

    Does that make a little more sense?

    Thursday, May 17, 2018 9:54 PM