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Email only received when 'CC' is selected RRS feed

  • Question

  • Here is the scenario:

    John, an outdside sales rep, sends email messages to individuals within the company without any problems except for one individual. When he sends an email message to Mary, she does not receive it. The Barracuda SPAM blocker shows the email message being delivered but she never gets it. Here is the kicker, if John does a 'CC' instead of a 'TO' to Mary, she receives his email. Does anybody have any advise?

    Thursday, December 8, 2011 2:43 PM

Answers

All replies

  • Hi,

     

    From your description, you can try the following:

     

    <1>Make sure that there is no transport rule to block it. To check it, you can run Get-TransportRule command to check it.

    <2>Make sure that there is no Outlook rule to block it. You can go to Outlook rules or clean all outlook rule to check it.

    <3>Use Message Tracking the problematic message, which you can refer to the following:

    http://blogs.msdn.com/b/pepeedu/archive/2010/09/02/message-tracking-cmd-lets-in-exchange-2007-exchange-2010.aspx

     

    Hope it helps. If you encounter any difficulties, please let us know.

     

    Thanks


    Sophia Xu

    TechNet Community Support

    • Marked as answer by Sophia Xu Monday, December 19, 2011 1:46 AM
    Friday, December 9, 2011 7:04 AM
  • Hi,

    Do you have any update?

    Thanks


    Sophia Xu

    TechNet Community Support

    Monday, December 12, 2011 1:43 AM
  • Hi,

    Do a message tracking for the email which is not received and let me know.


    Suraj Panicker | Microsoft Corp.
    Tuesday, December 13, 2011 6:39 AM
  • Hi,

    Do you have any update?

    If you have no update, I'll close this case. If you have any doubts, you can reopen it again.

    Thanks


    Sophia Xu

    TechNet Community Support

    Friday, December 16, 2011 7:03 AM