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Mailbox Issue RRS feed

  • Question

  • I have one mailbox on my exchange 2007 server that is giving me crazy issues.  Have roughly 60 mailboxes all of the others are working fine but this one user all mail inside the mailbox will duplicate, then mark itself as unread so his outlook client shows that he has 800 new emails, it downloads them, then next time it checks it realizes they are all duplicates then deletes all of them.  When I go to the OWA to check his account all of his messages are marked as unread, i can click them or click mark as read, then about 15 minutes later i go back and they are all marked as unread again.  I dont know what is causing this or how to go about fixing.  I am not the greatest with exchange so please try to help me out.  Any suggestions?  Thanks
    Monday, September 20, 2010 10:29 PM

Answers

  • Ok I really dont know what caused the problem but i had to do an update the other day so it needed a restart and after the restart everything is back to normal and working.  Thanks for all the suggestions guess it is just one of those things with microsoft.
    • Marked as answer by Gen Lin Thursday, September 30, 2010 9:40 AM
    Thursday, September 23, 2010 6:12 PM

All replies

  • Are they running Outlook in cached mode?

    Do they have a smpartphone or PDA that's synching with their mailbox?


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    Monday, September 20, 2010 10:41 PM
  • Yes they are in cached mode, and they have an iphone that syncs with the mailbox
    Monday, September 20, 2010 10:46 PM
  • All of this has been connected the same way for about 6 months working fine, then last friday his mailbox started doing this, only thing that happened was a restart of the exchange server 
    Monday, September 20, 2010 10:51 PM
  • See if you can isolate it to a specific client.  Turn off the iPhone and see if the problem stops.  If not, shut down Outlook.  If it's Outlook, I'd try taking him out of cached mode. If it quits doing it when he's not in cached mode, delete the cache file and let it rebuild a new one.


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    Monday, September 20, 2010 11:08 PM
  • Ok I stopped the syncing with the Iphone, and turned off cached exchange mode, but still have the same issue.  I think it is maybe something with the exchange server because all the emails in the OWA stay as unread so Outlook constantly thinks they are new even though they are 6 months old?  Is there any way to rebuild a specific mailbox without losing all its data? Thanks
    Tuesday, September 21, 2010 4:34 PM
  • Have you got another mail store you can move it to?  I've seen that clear up a lot of strange problems.
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    Tuesday, September 21, 2010 4:55 PM
  • Create a mailbox, if you have an admin test account give it the new empty mailbox, create a folder in the “inbox”

    Export-Mailbox for the user’s mail to new mailbox, give it the name of the folder your created, delete the uses mailbox, and create a new mailbox for the user, Export-Mailbox to the uses new mailbox.  It is messy but it works when I get a Corrupt Mailbox.

     

    Open the users mailbox and take take notes or screen shots.

     

    Export-Mailbox -Identity flast -TargetMailbox flastadmin -TargetFolder foldername –whatif

     

    Disable-Mailbox flast@contoso.com –whatif

     

    Use the Exchange Management Console to re-create the Mailbox.

     

    Add Domain Admin account to the Mailbox using Exchange Management Console, Manage Full Access Permistions.

     

    Export-Mailbox -Identity flastadmin -IncludeFolders '\foldername' -TargetMailbox flast -TargetFolder inbox –whatif

     

    Now connect to the mailbox and move the mail and mail folders into the locations the user had them in.  You did take notes or screen shots right???

     

     


    Supreme Commander of the Asgard Fleet.
    • Proposed as answer by W2K8DT Tuesday, September 21, 2010 8:23 PM
    Tuesday, September 21, 2010 7:25 PM
  • Ok I really dont know what caused the problem but i had to do an update the other day so it needed a restart and after the restart everything is back to normal and working.  Thanks for all the suggestions guess it is just one of those things with microsoft.
    • Marked as answer by Gen Lin Thursday, September 30, 2010 9:40 AM
    Thursday, September 23, 2010 6:12 PM