Imported runbook in service manager. RRS feed

  • Question

  • Hi all,

              I want to know how can I confirm that the runbook created using orchestrator will work fine with self service portal in service manager.

    I have created a runbook for adding a user to the active directory group but when fills the information in self service portal and submits the request the request gets submitted successfully. But the user is not added to the group.

    Please help me.



    Monday, March 18, 2013 11:42 AM


  • The created service request is getting the status "In Progress"? Is there any activity before the runbook activity in the service request that Needs to be done first (for instance a review or manual activity)? You can also check the status of runbook itself in the Runbook Designer of Orchestrator. 

    Andreas Baumgarten | H&D International Group

    Tuesday, March 19, 2013 12:49 AM