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Driver Name: ACPI\HPQ6000\3&21436425&0

    Question

  • I continue to get the following warning the instant I turn on my computer:

    The driver \Driver\WUDFRd failed to load for the device ACPI\HPQ6000\3&21436425&0

    Windows 7 64-bit SP 1.  How can I fix this?

    Wednesday, April 1, 2015 3:44 PM

All replies

  • Could you please let us know the make and model number of your HP Computer? This error message seems to be related to your HP 3D DriveGuard  driver.

    Please see discussion in the HP Forum thread linked below.

    http://h30434.www3.hp.com/t5/Notebook-Hardware/acpi-hpq6000/td-p/1877617

    Please upload a copy of your system information file. Click "start" , type "msinfo32" , Click "file" at the top of the page, select "export" and give the file a name and click "save" .

    Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.


    Wednesday, April 1, 2015 5:11 PM
  • try to download the latest version HP Mobile Data Protection Sensor from the HP site

    http://binarydb.com/driver/HP-Mobile-Data-Protection-Sensor-v8702.html

    note: don't download from above 3rd party site, I cant guarantee it will work

    for same cases it will be involved updating certain version BIOS

    I suggest contact HP for better solution 

    Thursday, April 2, 2015 5:28 AM
  • The computer is an HP EliteBook 8570W mobile workstation with a 500 GB SSD.  I have installed the HP 3D DriveGuard driver, but it is not needed with the SSD.  So I am wondering if I am getting an error message that in reality is not an error?

    Doug S49

    Tuesday, April 7, 2015 2:42 PM
  • https://onedrive.live.com/?cid=650487D08784DC45&id=650487D08784DC45%21109


    Doug S49

    Tuesday, April 7, 2015 2:56 PM
  • did the error gone after you installed HP 3D DriveGuard driver?

    since this is related to HP software and you have Business product, I suggest contact HP for the details

    let us know the update

    Wednesday, April 8, 2015 1:56 AM
  • No. Since the hard drive is an SSD, I wouldn't think that the DriveGuard feature would be relevant.  I's like to try uninstalling the DriveGuard driver, but I'm not seeing a way to do it. I will be going to HP when I have the time.  Thank you for your response.

    Doug S49

    Wednesday, April 8, 2015 2:45 PM
  • Hi,

    I'm having the same issue with my HP 8570W. I hope that you came to a solution with HP support. Do you mind sharing it? Thanks!

    Kind regards,
    John


    Friday, September 8, 2017 7:44 PM