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Notification for workitems that affect particular configuration items RRS feed

  • Question

  • Is there any way to setup a notification that emails out if more than a certain amount of workitems affecting a configuration item are created in a specific time frame.  For example I would like to create a notification when 3 or more workitems affecting a particular configuration item  or a set of configuration items are created within a week.  Is this possible?

    Thursday, May 1, 2014 4:07 PM

Answers

  • There are a bunch of different options to do this, but they're all kinda complex custom workflows. if you're familar with the authoring tool, Powershell, Orchestrator, the OM SDK, etc, then you should be able to do this.

    the best option that occurs to me off the top of my head is adding a workflow or runbook that reacts to the creation of an AffectsConfigItem relationship, looks at all of the other relationships that target that CI, and sends a notification if there are more then three in the last 7 days. 

    • Proposed as answer by Thomas Bianco Friday, May 2, 2014 7:05 PM
    • Marked as answer by Misha Rudiy Friday, May 2, 2014 9:30 PM
    Thursday, May 1, 2014 5:41 PM