User Name and Password???? RRS feed

  • Question

  • When I turn on the computer, before it loads my desktop I am asked for a User Name and Password for a blank unidentified user.  My user name and passwords are not working and I do not know how to get past this screen to have a working computer.  This just started happening.
    Monday, October 24, 2011 9:19 PM


  • Hi,

    Do you have another profile to logon?

    Is it in-correct password\username or other error message?

    You might need to change password. Please boot into Safe Mode using the blank administrator account if there is and change the password of the problematice one.



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    Wednesday, October 26, 2011 8:36 AM