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User Profile Service Application Error RRS feed

  • Question

  • Hi All,

    Currently facing intermittent issue in our environment, where we are getting below error message while trying to access user profile service application:

    ++++++++++++++++++++++++++

    Sorry, something went wrong

    An unexpected error has occurred.

    TECHNICAL DETAILS

    ----------------------------------

    GO BACK TO SITE

    ++++++++++++++++++++++++++

    Environment Details:

    SharePoint 2013 Standard with DEC 2013 CU

    SQL 2008 R2

    Windows 2008

    3 WFE Server

    2 Dedicated search Server

    2 APP Server

    Error in ULS:

    User Profile Application Proxy failed to retrieve partitions from User Profile Application: Microsoft.Office.Server.UserProfiles.UserProfileApplicationNotAvailableException: UserProfileApplicationNotAvailableException_Logging :: UserProfileApplicationProxy.ApplicationProperties ProfilePropertyCache does not have xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx    
     at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.get_ApplicationProperties()    
     at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.get_PartitionIDs()    
     at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.IsAvailable(SPServiceContext serviceContext)


    MCP & MCTS [WSS 3.0/MOSS/SharePoint 2010] Visit: http://yagyashree.wordpress.com/

    Friday, September 5, 2014 1:50 PM

All replies

  • Did you try to stop the user profile synchronization service and user profile service and start that again?

    Cheers,

    Monday, September 8, 2014 4:27 AM
  • Hi  ,

    According to your description, my understanding is that you encountered the error “UserProfileApplicationProxy.ApplicationProperties ProfilePropertyCache does not have xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx” when you try to access user profile service application.

    For troubleshooting your issue, please take steps as below:

    1. Open      Central Administration… Manage Service Applications…
    2. Select      the User Profile service application, but don’t click “inside” of it, just      to the right of the text, so that the row is highlighted and the ribbon is      shown
    3. In      the “Sharing” group of the ribbon, click “Permissions”
    4. In      this prompt, put in your service account that is running your SecurityTokenServiceApplication      Pool.

    Reference:http://technet.microsoft.com/en-us/library/hh564135(v=office.15).aspx

    Thanks,

    Eric

    Forum Support

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Eric Tao
    TechNet Community Support

    Monday, September 8, 2014 6:57 AM
  • HI Yagya,As you said its intermittent issue.We can find the exact issue from Correlation ID where its generated.By knowing the server,where its generated.Restart the services and check if the issues is occuring again.

    To know from Correlation iD:http://expertsharepoint.blogspot.de/2014/07/how-to-find-correlation-id-error.html

    Check the user profiles under post categories on same blog for more resolutions.


    Anil Avula[MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/

    Monday, September 8, 2014 9:41 AM
  • This is a intermittent issue and so far an IISRESET is the workaround to fix it but we are looking for a permanent solution.

    MCP & MCTS [WSS 3.0/MOSS/SharePoint 2010] Visit: http://yagyashree.wordpress.com/

    Tuesday, September 9, 2014 11:39 AM
  • We have already added the app pool account of SecurityTokenServiceApplication to UPA with Full control. The issue is occuring on multiple environment Independent of each other.

    MCP & MCTS [WSS 3.0/MOSS/SharePoint 2010] Visit: http://yagyashree.wordpress.com/

    Tuesday, September 9, 2014 11:41 AM
  • Hi Anil,

    Correlation ID is unique to environment and its not present in entire internet search.

    Service restart is temprory fix of the issue and we can not perform it everytime the issue occurs.

    We are facing the issue in multiple environment Independent of each other.


    MCP & MCTS [WSS 3.0/MOSS/SharePoint 2010] Visit: http://yagyashree.wordpress.com/

    Tuesday, September 9, 2014 11:43 AM