Exchange UM 2010 Missed Call Notifications removes extensions RRS feed

  • Question

  • We have integration of Lync Server 2010 and UM 2010. Our internal users don't have a DID, just extensions off our main number. When a user is enabled for UM, they get a missed call notification from UM. The trouble is, telephone number is displayed correctly, with extension but the link behind it strips the extension. For example it shows work number 222-333-4444 x4422 but if you hover the mouse over it, the actual link reads tel: 2223334444 which is the main number.

    If I disable UM for this user, then Lync gets to send the missed call notification, and in this case the link reads tel:+12223334444;ext=4422  and when a user clicks on it, the Lync client dials the extension vs the main number.

    MS Support tells me this is by design. Is there a way to configure this to where UM will pass the extensions in the link.

    Thursday, September 11, 2014 1:01 PM

All replies

  • Is there at least a way to hide the "Work:" field or make it non-clickable, so users are not sent to the wrong place?
    • Edited by bilson22 Tuesday, September 16, 2014 2:48 PM
    Tuesday, September 16, 2014 2:47 PM