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Windows 7, Windows Explorer Freezing, 64bit RRS feed

  • Question

  • Windows 7 64bit on dell laptop, any mouse movement within the window area of Windows Explorer (not internet explorer) causes explorer to freeze (hourglass mouse, as if it is fully busy)  It takes about 5 or more minutes to allow you your next move, perhpaps clicking on a folder, and then it freezes again with the hourglass for another 5 to 10 minutes.
    Windows does not lock up; you can run any other application without issues while Explorer is busy in its own little hourglass world.

    Has anyone at Microsoft ever figured it out or ever experienced it so they can address it? 

    • Moved by Carey FrischMVP Saturday, February 26, 2011 3:45 AM Moved to more appropriate forum (From:Windows 7 Miscellaneous)
    Saturday, February 26, 2011 2:49 AM

Answers

All replies

  • Hi,

    please make a xperf trace to diagnostic the slowness/hangs. Install the xperf [1] and run those commands:


    xperf -on latency -stackwalk profile -f kernel.etl
    xperf.exe -start UserTrace -on Microsoft-Windows-Win32k -f user.etl


    Run the Explorer here and try to reproduce the hangs.

    xperf.exe -stop UserTrace
    xperf.exe -stop
    xperf -merge user.etl kernel.etl hangs.etl

    Please upload the hangs.etl file to your SkyDrive [2] and post a link here. I'll take a look at it, maybe I can see more details.

    André

    [1] http://www.msfn.org/board/index.php?showtopic=146919
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Wednesday, March 23, 2011 3:03 AM
    Saturday, February 26, 2011 2:11 PM
  • Hello kathjohn,

     

    How are you?

     

    I just want to say hi and see how this is going. Please drop us a quick note at you convenience to let me know the current status of this issue. If you have any concerns, please do not hesitate to let us know. Thanks, and have a great day!

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


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    Tuesday, March 1, 2011 1:31 AM