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  • Question

  • Everytime I open word or try to save something in Word, I get the message "Word could not create the work file. Check the temp enviornment  variable. I've tried the obvious solutions, including 
    1. Start Windows Explorer
    2. Locate the folder location C:\Users\<userprofile>\AppData\Local\Microsoft\Windows
    3. Create the folder labeled INetCacheContent.Word.  

    these instructions. Please help me with other ideas on how to fix it! 

    Wednesday, September 13, 2017 7:48 PM

All replies

  • Close all applications, then navigate to:
    and delete all files/folders there.

    Paul Edstein
    [MS MVP - Word]

    Wednesday, September 13, 2017 11:10 PM
  • Hi, 

    Just checking in to see if the information of Paul Edstein was helpful. Please let us know if you would like further assistance. 

    Emi Zhang
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
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    Thursday, September 14, 2017 9:05 AM