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MICROPHONE SELF MUTES RRS feed

  • Question

  • MY BUILT IN MICROPHONE KEEPS SELF MUTING WHEN I USE SKYPE AND CORTANA. I MANUALLY UNMUTE AND WITHIN MINUTES IT MUTES. THIS IS WHAT SHOWS UP ON MY EVENT LOG. NEXT MOVE?

    Log Name:      Application
    Source:        Application Error
    Date:          9/10/2017 12:54:42 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      LAPTOP-BBL7G2OT
    Description:
    Faulting application name: AUDIODG.EXE, version: 10.0.15063.447, time stamp: 0xe365c782
    Faulting module name: IntelSSTAPO.dll, version: 1.1.3.0, time stamp: 0x565eb7dc
    Exception code: 0xc0000005
    Fault offset: 0x000000000047598d
    Faulting process id: 0x3944
    Faulting application start time: 0x01d329da7896763a
    Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
    Faulting module path: C:\WINDOWS\system32\IntelSSTAPO.dll
    Report Id: 1d4a2c56-6978-4f82-98ba-240ecc0a79bf
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-09-10T19:54:42.975035400Z" />
        <EventRecordID>4655</EventRecordID>
        <Channel>Application</Channel>
        <Computer>LAPTOP-BBL7G2OT</Computer>
        <Security />
      </System>
      <EventData>
        <Data>AUDIODG.EXE</Data>
        <Data>10.0.15063.447</Data>
        <Data>e365c782</Data>
        <Data>IntelSSTAPO.dll</Data>
        <Data>1.1.3.0</Data>
        <Data>565eb7dc</Data>
        <Data>c0000005</Data>
        <Data>000000000047598d</Data>
        <Data>3944</Data>
        <Data>01d329da7896763a</Data>
        <Data>C:\WINDOWS\system32\AUDIODG.EXE</Data>
        <Data>C:\WINDOWS\system32\IntelSSTAPO.dll</Data>
        <Data>1d4a2c56-6978-4f82-98ba-240ecc0a79bf</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Sunday, September 10, 2017 10:06 PM

All replies

  • Hi,

    It could be a driver issue. Download the latest audio driver from the website and install. Once done restart your unit and check.

    Wednesday, September 13, 2017 4:50 AM