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KB3135993 - Failed to install "Generic Trust Failure" 0x800B010B RRS feed

  • Question

  • Hello,

    I am trying to install this patch:

    KB3135993 - Security Update for Microsoft .NET Framework 4 for WEPOS and POSReady 2009

    to one of our Windows XP POSReady boxes but as soon as the installer starts it fails immediately with the following: 

    Image

    Installation did not succeed, Generic Trust Failure 0x800B010B

    Everything I've read thus far is pointing to verifying the package with SignTool or disabling my AV, but disabling my AV made no difference

    I've tried using a 3.5 DotNet SignTool to verify the package in which it says it succeeds but the package still fails with the same error

    Image

    Any Ideas??? Log File below:

    LOG FILE:

    --------------------------------------------------------------------------------------------

    OS Version Information: ...

    [6/7/2016, 9:50:31]OS Version = 5.1.2600, Platform 2, Service Pack 3
    [6/7/2016, 9:50:31]OS Description = WinXP - x86 Professional Service Pack 3

    [6/7/2016, 9:50:31] OS Version Information 

    [6/7/2016, 9:50:31] Environment details: ...

    [6/7/2016, 9:50:31]CommandLine = c:\2e8acc655374a1f35d530d6be8cfde\Setup.exe 
    [6/7/2016, 9:50:31]TimeZone = Pacific Daylight Time
    [6/7/2016, 9:50:31]Initial LCID = 1033

    [6/7/2016, 9:50:31] Environment details 

    [6/7/2016, 9:50:31]Loading localized engine data for language 1033 from c:\2e8acc655374a1f35d530d6be8cfde\1033\LocalizedData.xml
    [6/7/2016, 9:50:31] Entering Function: LocalizedData::CreateLocalizedData...

    [6/7/2016, 9:50:31] exiting function/method

    [6/7/2016, 9:50:31] succeeded

    [6/7/2016, 9:50:32] Entering Function: EngineData::CreateEngineData...

    [6/7/2016, 9:50:32]Current SetupVersion = 1.0
    [6/7/2016, 9:50:32]SetupVersion specified in ParameterInfo.xml is '1.0'
    [6/7/2016, 9:50:32]patch NDP40-KB3135993.msp added
    [6/7/2016, 9:50:32]Adding Item type "Patches", local path (not applicable)
    [6/7/2016, 9:50:32]No ProcessBlock element
    [6/7/2016, 9:50:32]No ServiceBlock element
    [6/7/2016, 9:50:32]Using Simultaneous Download and Install mechanism
    [6/7/2016, 9:50:32] exiting function/method

    [6/7/2016, 9:50:32] succeeded

    [6/7/2016, 9:50:32] MaintenanceMode determination: evaluating EnterMaintenanceModeIf...

    [6/7/2016, 9:50:32]evaluating EnterMaintenanceModeIf:
    [6/7/2016, 9:50:32]returning false

    [6/7/2016, 9:50:32] MaintenanceMode determination evaluates to 'not in maintenance mode'

    [6/7/2016, 9:50:34] Operation Type: ...

    [6/7/2016, 9:50:34]Operation: Installing

    [6/7/2016, 9:50:34] Operation Type 

    [6/7/2016, 9:50:34] Package details: KB3135993...

    [6/7/2016, 9:50:34]Package Name = KB3135993
    [6/7/2016, 9:50:34]Package Version = 10.0.30319

    [6/7/2016, 9:50:34] Package details 

    [6/7/2016, 9:50:34] User Experience Data Collection Policy: ...

    [6/7/2016, 9:50:34]User Experience Data Collection Policy: UserControlled

    [6/7/2016, 9:50:34] User Experience Data Collection Policy 

    [6/7/2016, 9:50:34] Entering Function: UiDataT::CreateUiDataT...

    [6/7/2016, 9:50:35]Loading file - c:\2e8acc655374a1f35d530d6be8cfde\UiInfo.xml
    [6/7/2016, 9:50:35]Add to schema collection schema file - c:\2e8acc655374a1f35d530d6be8cfde\SetupUi.xsd
    [6/7/2016, 9:50:35]Successfuly found file c:\2e8acc655374a1f35d530d6be8cfde\1033\SetupResources.DLL 
    [6/7/2016, 9:50:35]Successfuly found file c:\2e8acc655374a1f35d530d6be8cfde\Strings.xml 
    [6/7/2016, 9:50:35] exiting function/method

    [6/7/2016, 9:50:35] succeeded

    [6/7/2016, 9:50:35] Global Block Checks: Checking for global blockers...

    [6/7/2016, 9:50:35] BlockIf: This patch is not applicable since a more recent version of the Microsoft .NET Framework is installed on this machine....

    [6/7/2016, 9:50:35]This patch is not applicable since a more recent version of the Microsoft .NET Framework is installed on this machine.
    [6/7/2016, 9:50:35]evaluating BlockIf:
    [6/7/2016, 9:50:35] And: evaluating...

    [6/7/2016, 9:50:35] And: evaluating...

    [6/7/2016, 9:50:35] LessThan: evaluating...

    [6/7/2016, 9:50:35]RegKeyValue: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full\Version contains '4.0.30319'
    [6/7/2016, 9:50:35]all numeric characters - canonicalizing

    [6/7/2016, 9:50:35] LessThan evaluated to false

    [6/7/2016, 9:50:35] Equals: evaluating...

    [6/7/2016, 9:50:35]Current Operation value is Installing

    [6/7/2016, 9:50:35] Equals evaluated to true

    [6/7/2016, 9:50:35] And evaluated to false

    [6/7/2016, 9:50:35] Exists: evaluating...

    [6/7/2016, 9:50:35] Exists evaluated to false

    [6/7/2016, 9:50:35] And evaluated to false

    [6/7/2016, 9:50:35] BlockIf evaluated to false

    [6/7/2016, 9:50:35] Global Block Checks no blocking conditions found

    [6/7/2016, 9:50:35]OpenFileMapping fails with last error: 6
    [6/7/2016, 9:50:35]The handle to the section is Null
    [6/7/2016, 9:50:35]OpenFileMapping fails with last error: 6
    [6/7/2016, 9:50:35]The handle to the section is Null
    [6/7/2016, 9:50:35] Applicability for Installing: evaluating each item...

    [6/7/2016, 9:50:35] Determining state: of c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp...

    [6/7/2016, 9:50:35]evaluating ApplicableIf:
    [6/7/2016, 9:50:35] Exists: evaluating...

    [6/7/2016, 9:50:37]MsiXmlBlob: this patch is applicable

    [6/7/2016, 9:50:37] Exists evaluated to true

    [6/7/2016, 9:50:37]evaluating IsPresent:
    [6/7/2016, 9:50:37] Exists: evaluating...

    [6/7/2016, 9:50:37]MsiGetCachedPatchPath with patch code {9E3BE3FF-9A57-39ED-A960-53FDC81F3F9F} failed

    [6/7/2016, 9:50:37] Exists evaluated to false

    [6/7/2016, 9:50:37] Determining state of c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp - available but not verified yet

    [6/7/2016, 9:50:37] Determining state: of c:\2e8acc655374a1f35d530d6be8cfde\SetupUtility.exe...

    [6/7/2016, 9:50:37] Determining state of c:\2e8acc655374a1f35d530d6be8cfde\SetupUtility.exe - available but not verified yet

    [6/7/2016, 9:50:37]evaluating ApplicableIf:
    [6/7/2016, 9:50:37] Exists: evaluating...

    [6/7/2016, 9:50:37]MsiXmlBlob: this patch is applicable

    [6/7/2016, 9:50:37] Exists evaluated to true

    [6/7/2016, 9:50:37]evaluating IsPresent:
    [6/7/2016, 9:50:37] Exists: evaluating...

    [6/7/2016, 9:50:37]MsiGetCachedPatchPath with patch code {9E3BE3FF-9A57-39ED-A960-53FDC81F3F9F} failed

    [6/7/2016, 9:50:37] Exists evaluated to false

    [6/7/2016, 9:50:37] Applicability for Installing determination is complete

    [6/7/2016, 9:50:37] Applicability Result Count: ...

    [6/7/2016, 9:50:37]Number of applicable items: 1

    [6/7/2016, 9:50:37] Applicability Result Count 

    [6/7/2016, 9:50:37]evaluating ApplicableIf:
    [6/7/2016, 9:50:37] Exists: evaluating...

    [6/7/2016, 9:50:38]MsiXmlBlob: this patch is applicable

    [6/7/2016, 9:50:38] Exists evaluated to true

    [6/7/2016, 9:50:38]evaluating IsPresent:
    [6/7/2016, 9:50:38] Exists: evaluating...

    [6/7/2016, 9:50:38]MsiGetCachedPatchPath with patch code {9E3BE3FF-9A57-39ED-A960-53FDC81F3F9F} failed

    [6/7/2016, 9:50:38] Exists evaluated to false

    [6/7/2016, 9:50:38]
    Summary Information:
    1.Microsoft .NET Framework 4 Client Profile

    [6/7/2016, 9:50:40]Successfuly found file c:\2e8acc655374a1f35d530d6be8cfde\1033\EULA.rtf 
    [6/7/2016, 9:50:43] Action: System Requirement Checks...

    [6/7/2016, 9:50:43] Action: Disk space check for items being downloaded...

    [6/7/2016, 9:50:43]Drive:[C:\] Bytes Needed:[11677696] Bytes Available:[49738674176]

    [6/7/2016, 9:50:43] Action complete

    [6/7/2016, 9:50:43] Action: Enumerating incompatible processes...

    [6/7/2016, 9:50:43]No Blocking Processes

    [6/7/2016, 9:50:43] Action complete

    [6/7/2016, 9:50:43] Action: Enumerating incompatible services...

    [6/7/2016, 9:50:43]No Blocking Services

    [6/7/2016, 9:50:43] Action complete

    [6/7/2016, 9:50:43] Action complete

    [6/7/2016, 9:50:43]Launching Download and Install operations simultaneously.
    [6/7/2016, 9:50:43] Action: Downloading and/or Verifying Items...

    [6/7/2016, 9:50:43]Verifying Digital Signatures: c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp
    [6/7/2016, 9:50:43] c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp: Verifying signature for NDP40-KB3135993.msp...

    [6/7/2016, 9:50:44]c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp - Signature verification for file NDP40-KB3135993.msp (c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp) failed with error 0x800b010a (An internal certificate chaining error has occurred.)

    [6/7/2016, 9:50:44] c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp Signature could not be verified for NDP40-KB3135993.msp

    [6/7/2016, 9:50:44]No FileHash provided. Cannot perform FileHash verification for NDP40-KB3135993.msp
    [6/7/2016, 9:50:44]File NDP40-KB3135993.msp (c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp), failed authentication. (Error = -2146762486). It is recommended that you delete this file and retry setup again.
    [6/7/2016, 9:50:44]Failed to verify and authenticate the file -c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp
    [6/7/2016, 9:50:44]Please delete the file, c:\2e8acc655374a1f35d530d6be8cfde\NDP40-KB3135993.msp and run the package again

    [6/7/2016, 9:50:44] Action complete

    [6/7/2016, 9:50:43]calling PerformAction on an installing performer
    [6/7/2016, 9:50:43] Action: Performing actions on all Items...

    [6/7/2016, 9:50:43]Wait for Item (NDP40-KB3135993.msp) to be available
    [6/7/2016, 9:50:45]Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:13).
    [6/7/2016, 9:53:29]WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus


    Wednesday, June 8, 2016 4:13 PM

All replies

  • BUMP
    Friday, June 10, 2016 4:46 PM
  • There is a different forum post about the same issue: http://www.msfn.org/board/topic/175537-kb3135993/

    One person uninstalled .NET Framework 4, re-installed .NET Framework 4, and then was able to add the update. Can you do the same thing with your system to see if it resolves the issue?

    The only other suggestion is to contact Microsoft directly or go through a Microsoft distributor to get support.


    Sean Liming - Book Author: Starter Guide SIM (WEI), Pro Guide to WE8S & WES 7, Pro Guide to POS for .NET - www.annabooks.com / www.seanliming.com

    Saturday, June 11, 2016 2:48 AM