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Windows Search 4.0 on Outtlook 2010 with Windows XP SP3 RRS feed

  • Question

  • Hi,

     

    I have a client who is on Windows XP SP3 with Windows Search 4.0 installed.

    The client is using Outlook 2010 with Exchange server 2010. The problem is that when the client makes an instant search and tries to delete emails from the search results, the emails get deleted but however, they do not disappear instantly like they do in windows 7.

    This is a serious issue for users who are not very tech savvy since the user does not know that the emails get deleted because they do not disappear from the search results after the user deletes them hence keeps on trying to delete and gets thrown error.

     

    Any fix on this or any workaround will be appreciated.

     

    Thanks,
    Zay Yar

    Friday, December 10, 2010 2:59 AM

Answers

  • Hi Zay,

    Do all Outlook users on Online mode have the issue? (Both XP and Win 7)

    If yes, seems like the Exchange Search has some issues. Please follow the link to troubleshoot first:

    Diagnose Exchange Search Issues

    http://technet.microsoft.com/en-us/library/bb123701.aspx

    Outlook on cached mode is using Windows Search.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by emma.yoyo Friday, December 17, 2010 1:45 AM
    • Unproposed as answer by zay yar Friday, December 17, 2010 2:53 AM
    • Marked as answer by zay yar Friday, December 17, 2010 3:33 AM
    Thursday, December 16, 2010 2:53 AM

All replies

  • Hi Zay,

    What's the error message?

    "Some items cannot be deleted. They were either moved or already deleted, or access was denied."?

    Please check whether all clients have the same issue.(XP sp3 client)

    Please check whether the outlook is in Online mode or Cached mode. (Both XP and Win 7)


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, December 15, 2010 3:34 AM
  • Hi Frank,

    The error message is indeed "Some items cannot be deleted. They were either moved or already deleted, or access was denied."

     

    The outlook on XP is not running on cached mode but the outlook on Win 7 is running on cached mode.

    Is it because of the cached mode?


    Zay Yar
    Wednesday, December 15, 2010 7:33 AM
  • Hi Zay,

    Do all Outlook users on Online mode have the issue? (Both XP and Win 7)

    If yes, seems like the Exchange Search has some issues. Please follow the link to troubleshoot first:

    Diagnose Exchange Search Issues

    http://technet.microsoft.com/en-us/library/bb123701.aspx

    Outlook on cached mode is using Windows Search.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by emma.yoyo Friday, December 17, 2010 1:45 AM
    • Unproposed as answer by zay yar Friday, December 17, 2010 2:53 AM
    • Marked as answer by zay yar Friday, December 17, 2010 3:33 AM
    Thursday, December 16, 2010 2:53 AM
  • Hi Zay,

    Any updates on your issue?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, December 17, 2010 1:45 AM
  • Hi Frank,

     

    I just changed the user outlook to run on cache mode, but the problem still exists.


    Zay Yar
    Friday, December 17, 2010 2:53 AM
  • Sorry, it's still indexing. Will test again once it's done and let you know the result.
    Zay Yar
    Friday, December 17, 2010 3:05 AM
  • It's working with the cache mode.
    Zay Yar
    Friday, December 17, 2010 3:33 AM