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KB2482017 Win7 x64 ult refuses to install RRS feed

  • Question

  • Well, as opposed to others, I can't get this update to install on my system at all.  It just fails with error code 80070026.  I've tried downloading the update directly from the KB article and that fails as well.  IE beta9 won't install either(hoping that since IE8 has issues, maybe IE9 will take care of that), I'm assuming because there's a pending cricital update.

    I've run SFC, and everything else I can think of, and my normal, everyday use system comes up clean with no issues.  I've never had an issue with an update till now.

    I've tried various Mr. Fixits on other posts googling around, to no avail.  I've restored my system to a Jan 1st backup, and that didn't help either. 

    Any suggestions on what to run or look for?   

    Sunday, February 13, 2011 3:43 AM

Answers

  • the fileC:\Windows\Servicing\Packages\Package_3_for_KB2360131~31bf3856ad364e35~amd64~~6.1.1.3.mum is damaged. Run the CheckSUR tool:

    http://support.microsoft.com/kb/947821

    and try it again.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Monday, February 14, 2011 3:51 PM
    • Marked as answer by Sidekick2 Monday, February 14, 2011 4:16 PM
    Sunday, February 13, 2011 9:18 PM

All replies

  • Hi,

    to see the cause of Windows Vista or Windows 7 update failures, we must look for error messages in the file CBS.log.

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 13, 2011 3:26 PM
  • http://cid-abd5888c323df252.office.live.com/self.aspx/Logs/CBS.zip

    See if that helps.  I ran another SFC for kicks for you as well, so you can see those results too.

     

    Thanks!

    Sunday, February 13, 2011 8:42 PM
  • the fileC:\Windows\Servicing\Packages\Package_3_for_KB2360131~31bf3856ad364e35~amd64~~6.1.1.3.mum is damaged. Run the CheckSUR tool:

    http://support.microsoft.com/kb/947821

    and try it again.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Monday, February 14, 2011 3:51 PM
    • Marked as answer by Sidekick2 Monday, February 14, 2011 4:16 PM
    Sunday, February 13, 2011 9:18 PM
  • Ok, ran the tool, and it found two 0 byte mums it was unable to repair.  You'll never guess which ones...

    Unavailable repair files:
     servicing\packages\Package_3_for_KB2360131~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_for_KB979687~31bf3856ad364e35~amd64~~6.1.1.2.mum
     servicing\packages\Package_3_for_KB2360131~31bf3856ad364e35~amd64~~6.1.1.3.cat
     servicing\packages\Package_for_KB979687~31bf3856ad364e35~amd64~~6.1.1.2.cat

     

    Here's how I fixed it:  I copied the two files from my notebook on to a thumbdrive, and then booted my pc into safemode, so I could copy the files over.  Once copied, rebooted to normal, and poof, system was able to install KB2482017 with no issues.

    Question is, what was the "RIGHT" way to do this?  Before doing the notebook method, I tried reinstalling (wouldn't let me) / uninstalling (wouldn't let me) the two KBs, and running the SFC, as well as the CheckSUR tool.

     If I didn't have another Win7 box handy, where or how would you get those mums?

    Thanks again for helping me out!

     

    • Proposed as answer by Andre.Ziegler Monday, February 14, 2011 3:50 PM
    Monday, February 14, 2011 6:51 AM
  • this was ok.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 14, 2011 3:50 PM
  • How would you normally go about repairing those files, since you can't uninstall the KB to reinstall.  Is there a way to force a reinstall of the KB? Or force CheckSur to repair them? (isn't that the purpose of CheckSur?)

     

     

    Monday, February 14, 2011 4:05 PM
  • checkSUR is the tool to repair such damaged files.

    Here is an advanced guide:

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 14, 2011 4:09 PM
  • Ha!, Step 2a. Done.  :)   Thanks again for all your help!
    Monday, February 14, 2011 4:16 PM
  • You're welcome :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 14, 2011 7:50 PM
  • I have the same issue and i have the files I need to replace on the target machine. However , in spite of logging in as administrator and in safe mode on the target machine I am denied the ability to overwrite the files.  ( or rename/delete for that matter) 

    Only" TrustedInstaller" & "SYSTEM" apparently have the security privileges necessary....   How did you accomplish the file replacing in light of the permissions issue?

     

    Many thanks for the help!

    Tuesday, February 15, 2011 11:38 AM
  • Take ownership of the damaged files first:

    https://encrypted.google.com/search?hl=en&source=hp&biw=1675&bih=870&q=take+ownership+of+a+file+in+windows+7&aq=1&aqi=g10&aql=&oq=take+own


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, February 15, 2011 12:27 PM